Position overview

The Central Equipment & Courier Service (CECS) is a small team responsible for the distribution, maintenance, and record management of various forms of clinical equipment, as well as couriering Pathology specimens and blood products across the Canberra Hospital & Health Services campus using a clinical work device (DHR Rover Device) and Territory Radio Network (TRN) system.

Under the direction of the CECS Team Leaders and/or Operations Manager the Equipment & Courier Officer will work closely with a dedicated and skilled team to deliver a safe, efficient, and effective service for inpatients and associated clients at The Canberra Hospital.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Respond and attend to all requests with the priority being given to Massive Transfusion Protocol (MTP) and Operating Theatres Blood Product deliveries.
2. Prioritise the processing of work in order of urgency under task delegation and supervision and monitor and/or enter text and data into a computer using keyboard skills.
3. Distribute and/or deliver the following on a routine and urgent basis across the Canberra Hospital campus and the National Capital Private Hospital:
   • Blood and blood products.
   • Blood cultures, Specimen Containers and Pathology reports.
   • Patient equipment, including but not limited to: Pressure Care Equipment, Intravenous Infusion Pumps, Falls Prevention Equipment and Bariatric Equipment.
4. Collection of the following on a routine and urgent basis across the Canberra Hospital campus and the National Capital Private Hospital:
   • Pathology Specimens.
   • Unused or partially transfused blood and/or blood products.
   • Patient equipment, including but not limited to: Pressure Care Equipment, Intravenous Infusion Pumps, Falls Prevention Equipment and Bariatric Equipment.
5. Perform cleaning, minor maintenance and preparation of medical equipment to be delivered across Canberra Hospital Campus, including but not limited to:
   • Intravenous Infusion Pumps.
   • Pressure Care Equipment, such as pressure relieving air mattresses.
   • Other Patient Equipment.
6. Participate in quality improvement projects, unit training and CHS mandatory training as required, including participation in rotational roster patterns, including evening, weekend, and public holiday shift work.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Strong organisational skills with a high degree of personal drive.
• High level customer service skills.
• Ability to maintain high work standards and accuracy.
• Ability to role model our departmental team charter.
• Good communication skills to ensure effective teamwork and that all Hospital Assistants comply with policies and procedures that are relevant to their work performance.
• An understanding of the importance of teamwork and the ability to work collaboratively to create a positive culture and deliver a quality service.
• Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.

Qualifications and Experience

Specific qualifications and experience includes, but is not limited to, the following.

Essential

• The successful applicant will need to participate in rotational roster patterns, including evening, weekend, and public holiday shift work.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Desirable

• Prior experience cleaning, manual handling and re-stocking tasks will be highly desirable.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Be available for weekend and/or after-hours work.

Be available for weekend and/or after-hours work. CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required, which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated commitment to delivering high-quality client service, with the ability to achieve positive patient outcomes through effective interpersonal and communication skills in the hospital environment.
2. Proven ability to manage and prioritize workload in a fast-paced environment and perform consistently at a high level, whilst maintaining accuracy and focus on job completion and record keeping.
3. Demonstrated knowledge and experience relating to goods and services delivery, collection, and storage as well as equipment maintenance, whilst demonstrating awareness in manual handling and infection control principles.
4. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.