Position overview

Reporting to the Senior Director, Integrated Care, the Director of Strategic Initiatives is responsible for coordinating, driving and delivering complex, whole-of-system strategic initiatives that improve integration across acute, primary, community and social sectors in alignment with the Vision, Mission and Purpose of the Integrated Care Program:

Vision: An integrated health system with the person at the centre of their care.

Mission: Creating relationships and improving systems to drive seamless person-centred care.

Purpose: Building capacity together to improve outcomes and experiences in support of the right care, at the right time, in the right place.

You will support the operations, development, and continuous improvement of the Integrated Care Program including the Paediatric Liaison and Navigation Service (PLaNS), the Liaison and Navigation Service (LaNS), Priority Populations and other projects or service development initiatives. You will lead, coordinate, and contribute to the ongoing development of Integrated Care Program services and initiatives to ensure the evolution of sustainable and evidence-informed processes and programs to improve integration of care across the system.

As a senior officer and active member of the Integrated Care Management Team, you will also play a key role in supporting the effective operational leadership of the service, including fostering positive culture, growth, capability and wellbeing of individuals and teams.

The position works closely with a wide range of stakeholders both within CHS and across the broader health and community sectors. To be successful in this role, you will demonstrate a high-level of professionalism, be confident managing high workload in a dynamic environment, be adaptable and responsive, be able to quickly acquire knowledge and understanding of situations and subject matter and be able to cultivate productive working relationships.

Key Responsibilities

Under the limited direction of the Senior Director, Integrated Care, you will:

1. Provide effective strategic leadership and direction to ensure successful implementation of a range of initiatives and strategies to achieve the objectives of the Integrated Care Program.
2. Plan, develop, lead and coordinate program priorities, service activities and deliverables for the Integrated Care Program using data-driven project management principles, stakeholder engagement and change management strategies to drive high-quality outcomes.
3. Actively contribute to the leadership, management and development of the interdisciplinary team, including supporting individuals, team processes, and team culture across multiple service sites.
4. Lead the development, promotion and implementation of projects, initiatives and change processes, including quality improvements activities, policies and program documentation.
5. Liaise and collaborate with stakeholders internally in CHS as well as across health and community sectors to plan, coordinate and implement Integrated Care projects and initiatives that are person and family centred, strengths-based and trauma-informed.
6. Undertake research, prepare high-level written material and provide expert strategic, operational and administrative advice, including internal briefs, Ministerial briefings, data analysis, reporting and evaluation to inform program performance and improvement.
7. Represent the Integrated Care Program in internal, external and multi-agency forums, fostering strong partnerships and promoting integrated care principles and engaging collaborators to drive whole-of-system integration.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

Professional Work and Organisational Impact

• Demonstrate high degree of independence, creativity, and initiative in the determination of strategies, priorities, and opportunities within a dynamic and uncertain environment.
• Demonstrate and provide strong analytical thinking with an ability to extract key themes, insights and implications from complex data and information and translate these into persuasive communication, actionable recommendations, and effective implementation strategies.
• Possess a high level of knowledge and compliance with legislative frameworks, government decision-making processes and organisational policies, guidelines and regulations, with strong ability to identify, shape and drive initiatives aligned with strategic priorities.

Leadership and professional decision-making

• Demonstrate high-level ability to lead, direct and coordinate a diverse range of activities, human resources, services and initiatives using sound judgement in a complex and dynamic environment.
• Demonstrate a strong change management capability and problem-solving skills including the ability to engage internal and external stakeholders in co-design and collaboration.

Communication and Organisation

• Strong ability to listen, integrate multiple perspectives, foster shared understanding, and build shared visions and goals.
• Demonstrate high levels of motivation, resilience and persistence in overcoming challenges and delivering on service commitments.
• Display strong organisational skills with ability to manage and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.

Qualifications and Experience

Specific qualifications and experience include, but are not limited to, the following.

Essential

• Hold a current Driver’s License and be willing to travel within the ACT and surrounds.
• A minimum of 5 years’ experience in health-related project or health management roles.

Desirable

• Tertiary qualifications (or equivalent) in a health or related discipline.
• Experience in a health management or leadership role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to lead strategic initiatives with a high-level of organisational capability including the ability to be strategic, proactive, flexible and manage competing priorities while working in a pressured and changing environment.
2. Demonstrated understanding of current health system issues and experience in developing, implementing and managing systems for clinical governance and quality improvement including proven ability to lead consultative processes, engage stakeholders and drive service and system-level change using information and data for evidence-informed improvements to integration.
3. Demonstrated commitment to improving patient and family experience, including the ability to work collaboratively with stakeholders in co-design approaches. Demonstrated understanding of barriers and enablers to integration of care from patient and system perspectives and an ability to apply these insights to service improvements.
4. Demonstrated leadership skills including highly developed interpersonal and communication capabilities. Proven ability to cultivate a positive and productive work culture and build effective relationships, with a demonstrated capacity to support and lead teams through change.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.