Position overview

Staff Development Unit (SDU) is the largest area of training within Canberra Health Services (CHS), reporting to the Executive Director, Office of Research and Education.  SDU is located on the Canberra Hospital Campus and provides a key coordination role for learning and teaching in CHS. SDU provides education and training for clinical, technical, and administrative staff via a broad range of programs which are based on legislation, the National Safety and Quality Health Service Standards (NSQHSS), CHS Policy and the needs of both staff and consumers. SDU develops many of the eLearning programs and manages the learning management system (LMS), reporting and the Governance Procedure for Mandatory, Required and Area Specific Training.

The purpose of this role is to manage the Occupational Violence (OV) and Manual Tasks (MT) Education programs and teams to ensure training aligns with the CHS OV Procedure and Work Health and Safety (WHS) Management System and legislative requirements. This role provides expertise and direction to ensure that the OV and MT training needs of CHS are planned and delivered using a risk management approach and organisational needs. This role will consult on strategic learning and development projects and implement and monitor WHS and quality improvement initiatives for OV and MT.

You will be required to work as part of an inter-professional education team providing targeted training courses for staff in a variety of clinical and non-clinical settings across CHS.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

1. Lead and manage a training team to deliver occupational violence and manual tasks training in CHS through a structured, planned and client focused approach. Ensuring that outcomes are achieved, and training data is accurate for reporting via the LMS.
2. Undertake research to consider and formulate best practice education initiatives suitable for a variety of work environments to support the prevention and management of occupational violence and aggression and manual handling injuries.
3. Coordinate projects related to strategic education direction, innovations, quality improvement, needs analysis and educational design to meet organisational needs.
4. Monitor and evaluate program implementation, including risk and contingency management, to identify and address issues, effectiveness and achieve outcomes.
5. Establish and maintain professional relationships with internal and external stakeholders.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific responsibilities include but are not limited to the following.

• Strong customer service, management, mentoring and leadership skills;
• Strong organisational skills with a high degree of drive to complete tasks within set timeframes;
• Competent negotiation and influencing skills in dealing with complex situations;
• Demonstrated leadership qualities in managing and positively influencing key stakeholders and teams, process, and practice improvement in a complex health service;
• Ability to provide training / presentations for large audiences.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• Relevant qualifications in Health and Safety, Project Management, or Clinical Education and Training.
• Must hold a current driver’s license.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Occupational Violence trainer

Experience

Specific responsibilities include but are not limited to the following.

Essential

• Experience in administration or frontline healthcare at CHS, Work Health and Safety, and/or substantial experience in another large and complex health organisation.
• Highly organised; experience managing teams.
• High level computer literacy skills are required which are relevant to this role.
• Meet the requirements of physical demands checklist attached.

Desirable

• Professional development and demonstrated experience in the development and provision of training.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability in policy, project, and change management in a health care environment, including strategic planning, analysing information, implementing quality improvement, and evaluating outcomes within agreed time frames.
2. Demonstrated effective written and oral communication skills including the ability to speak in large forums, write Briefs, Health Minutes and Evaluation Reports related to learning and development programs and projects.
3. Proven ability to liaise effectively with a wide range of internal and external stakeholders, to develop, deliver and monitor Occupational Violence and Manual Tasks education programs.
4. Demonstrated ability to provide effective leadership and support for an education team, including sound interpersonal skills to promote optimal service delivery and a positive, inclusive workplace culture.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety, the positive patient experience and Diversity and Inclusion. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.