Position overview

Rehabilitation, Aged and Community Services (RACS) is a vibrant and diverse Division within Canberra Health Services providing multidisciplinary Rehabilitation, Aged and Community based care across a range of settings.  This includes Canberra Hospital, Community Health Centres, Village Creek Centre in Kambah, and the University of Canberra Hospital.

Working across multiple sites the RACS Administration team is responsible for effective and efficient delivery of administrative support to both internal and external clients to support the delivery of high-quality customer service and patient care.

Key Responsibilities

Under limited direction of the RACS Administration Manager, you will perform the coordination and provision of administrative support services for RACS within the Unit/ Centre. This involves managing and overseeing the work of the Administration Team, providing leadership, guidance and further supporting the Administration Team within the Office to meet departmental targets and objectives. Additionally, the Office Manager role provides administrative support to the Director within the office, RACS Division and Executives as required.

Departmental Office Managers work in the following departments/locations:

• Geriatric Medicine - TCH
• Rehabilitation Medicine- UCH
• Client Support Services/Community – Village Creek Centre
• Brindabella Rehabilitation Centre – UCH

You will:

1. Under general direction, oversee the RACS Administration Office within the Department/Centre, including but not limited to management of human resources, financial processes, data collection activities, secretariat support, maintenance requests and ordering of supplies.
2. As Departmental Office Manager coordinate and allocate the teams tasks, provide training and support to team members, monitor data quality to ensure consistency and accuracy and monitoring of private billing practices.
3. Under the general direction of the Administration Manager, implement changes to administrative processes and clinic structures on the Digital Health Record (DHR) to ensure the efficient management of ambulatory, outpatient and/or inpatient activity.
4. Under minimal direction, provide administrative assistance and general office support to the Director including but not limited to diary management.
5. Participate as a member of the administrative team within the office.
6. Conduct risk management processes to identify actual and potential risks in the work area, resolve issues in a timely manner or escalate to the Administration Manager where necessary.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific responsibilities include but are not limited to the following.

• Flexible, adaptive and comfortable with a changing working environment
• Effective communication skills and the ability to develop and maintain relationships across Canberra Health Services and relevant external parties.
• Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
• Commitment to providing high quality customer service and achieving positive outcomes for clients and the Division.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.
• Must hold a current driver’s license.

Desirable

• N/A

Experience

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Previous staff management experience.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated high level organisational, and problem-solving skills including the ability to exercise initiative, prioritise workloads of self and the team, and to meet deadlines within a multidisciplinary work environment.
2. Demonstrated ability to lead a team that are focused on high quality customer service principles and practices.
3. Demonstrated interpersonal and communication skills including conflict resolution, negotiation and liaison skills.
4. High level computer skills with the ability to be a super user of health-based Information Systems.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behavior consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.