Position overview

Infrastructure and Health Support Services, a division of Canberra Health Services, are responsible for:

• Capital project delivery.
• Facilities Management.
• Domestic and Environmental Services.
• Food Services.
• Sterilising Services.
• Security Services.
• Fleet Management.

The Business Operations Team ensures best practice contract management principles during the operational phases of our commercial contracts. All contract management activity undertaken by the team will align under the foundation pillars of the contract management framework, developed to directly support CHS’ Corporate Strategy Plan.

University of Canberra Hospital Facilities Maintenance (UCH FM) is a section which manages both outsourced and in-house facilities management and maintenance services to UCH. Ten distinct service lines are provided by head contractor BGIS under the UCH FM Contract, delivering a people-centred physical environment and support services that promote patient recovery and the wellbeing of all facility stakeholders.

Domestic and Environmental Services (DES) manages the contracts providing cleaning, clinical waste streams and linen services to Canberra Hospital and extended CHS sites. Together, DES and UCH FM form part of the combined Commercial Contract Management unit within Business Operations Division.

The Contract Administration and Contract Management Support Officer provides contract administration and operational support for key commercial contracts managed by Canberra Health Services, including facilities management, domestic and environmental services, food services, security, and clinical waste services.

The role supports effective contract performance, compliance, financial management, and stakeholder engagement, ensuring services align with CHS governance, procurement, and performance frameworks.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Monitor contractor performance and maintain effective stakeholder relationships to support contract outcomes.
2. Manage day‑to‑day contract administration activities for assigned commercial contracts.
3. Prepare contract variations and procurement documentation in accordance with CHS and ACT Government requirements.
4. Undertake financial management activities including invoice processing, journals, and performance reporting.
5. Prepare reports including KPIs, RiskMan incidents, consumer feedback, and high‑level correspondence such as briefs.
6. Gather, analyse, and maintain data to support contract performance and deliverables.
7. Support and manage projects within the Commercial Contracts portfolio.
8. Undertake other duties appropriate to the classification level.

Competencies

Specific competencies include but are not limited to the following:

• High‑level communication and interpersonal skills.
• Stakeholder engagement and relationship management.
• Contract administration and procurement capability.
• Financial management and reporting skills.
• Analytical and problem‑solving ability.
• Adaptability and ability to prioritise competing demands.
• Commitment to safety, quality, and continuous improvement.

Qualifications

Essential

• Contract administration experience.
• Relevant financial, accounting, or procurement qualifications, or equivalent experience.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Demonstrated experience in contract administration and procurement.
• Financial management experience including reporting and analysis.
• Experience supporting performance‑based contracts.

Desirable

• Experience within health services or government environments.
• Knowledge of CHS governance and policy frameworks.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Compliance with CHS policies including WHS and digital health record requirements.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven knowledge and demonstrated experience in contract administration and procurement activities that include alignment to legislative regulations and policies.
2. Proven experience in financial management, including experience delivering and analysing financial reports to inform business decision making.
3. Demonstrated ability to manage projects that includes the establishment of project objectives, timelines, communication plans and alignment to the CHS policy and legislation framework.
4. A proven ability to utilize effective communication and interpersonal skills to maintain stakeholder relationships and achieve admin support outcomes.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.