Position overview

The Clinical Support Officer will play a pivotal role in enabling the smooth operational and administrative functions of both the Intensive Care Unit (ICU) and Cardiology Unit at North Canberra Hospital. Reporting directly to the ICU/CCU ADON and operationally to ICU Director and Cardiology Director, this position serves as a critical interface between clinical, administrative and executive teams, ensuring day to day administrative functions support efficient, accurate and timely operations.

Working across two specialised high-acuity clinical environments, the Clinical Support Officer brings a high level of administrative expertise, initiative and problem-solving capability. Key responsibilities include medical staff roster management, payroll administration, locum coordination, and supporting recruitment processes. The role involves significant autonomy and is responsible for leading administrative processes, coordinating resources, information systems, and providing support to the ICU and cardiology leadership teams.

The Clinical Support Officer will assist with continuous improvement activities, contribute to workforce and business planning activities, and play a key role in supporting accreditation and governance requirements across the units.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Manage day to day administrative operations ensuring effective and high-quality support to the ICU and Cardiology leadership teams including organising meetings, preparation of reports, correspondence, committee documentation and briefing materials.
2. Develop, implement and maintain administrative systems, procedures and processes to support efficient operations of the ICU and cardiology units at NCH.
3. Manage medical workforce administration functions including rostering, payroll, leave processing for ICU staff and workforce data reporting in accordance with enterprise agreements and organisational requirements.
4. Assist the medical administration team with recruitment, onboarding, credentialling and orientation processes for medical staff.
5. Process invoices, manage cab charges and reconcile acquittals when required.
6. Establish and maintain system for records management and support the ICU Director and Cardiologist.
7. Build and maintain effective working relationships with internal and external stakeholders, acting as a key administrative liaison across the hospital.
8. Undertake other duties appropriate to this level of classification which contribute to the operations of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Strong organisational skills with a high degree of initiative and drive.
• Ability to build rapport with people and maintain positive and productive work relationships.
• Ability to be agile, flexible, and respond to meet changing operational priorities.
• Strong attention to detail with a high level of accuracy.
• Ability to work effectively both individually and as part of a team with minimal supervision.
• High level of computer and keyboard skills, additionally experience in a variety of software programs including ACT Health systems, Microsoft Suite and TRIM or the ability to learn TRIM correspondence tracking system.
• Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• High level of computer literacy, including proficient in Microsoft Office applications.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
• Have experience with health information management or corporate systems (e.g. Cerner, SAP, TRIM/HPE Content Manager or equivalent).

Experience

Specific experience includes but is not limited to the following.

Essential

• Demonstrated experience in providing high-level administrative support and coordination in a complex health, government or similar professional environment.
• Written and verbal communication including producing reports and correspondence.

Desirable

• Previous experience in an acute hospital or health service environment, particularly within an ICU, CCU or comparable critical care setting.
• Demonstrated experience in roster management, payroll administration and/or locum coordination in a health or government environment.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required, which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to provide high-level organisational and office management support, including exercising initiative, managing competing priorities, and ensuring the timely delivery of tasks in line with delegated responsibilities.
2. Demonstrated ability to deliver effective day-to-day administrative and operational support to ICU and Cardiology leadership teams, including coordinating meetings, preparing reports and correspondence, and producing high-quality committee and briefing documentation.
3. Well-developed written and verbal communication skills, including the ability to liaise and collaborate effectively with a range of stakeholders, and to contribute to problem-solving and support outcomes by applying initiative and sound judgement in a complex and fast-paced work environment.
4. High level computer and keyboard skills, and experience in a variety of Microsoft software programs
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.