Position overview

BreastScreen ACT is part of the BreastScreen Australia screening program. The Service offers free breast screening to women aged 40 years and over living in the ACT. The Program has a target age group of women between 50 and 74 years. BreastScreen ACT provides screening at three sites located in the Canberra city, Phillip and Belconnen Health Centres. All administrative support and assessments clinics are carried out in the Canberra city clinic. Under limited direction of the Administration Team Leader, you will provide administrative and general office support to ensure a high-quality service to clinicians and customer focused services to patients. This includes but is not limited to - data entry, Reception duties and making appointments for clients over the phone.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

Under limited direction of the Administration Team leader, you will:

1. Under general direction, provide administrative and general office support to ensure a high-quality service to clinicians and customer focused services to patients and their carers.
2. Undertake duties as outlined in the relevant role descriptor in accordance with policies, procedures, and training.
3. Attempt to resolve issues immediately in line with allocated duties and escalate to the team leader / administration manager where necessary.
4. Always ensure a high level of customer service, including presenting in a professional manner and handling all encounters professionally and politely following high quality customer service principles, practices and attributes.
5. Work in a collaborative and flexible manner with all staff members across the Canberra Region Cancer Centre to provide administrative support during hours of operation as directed.
6. Undertake all data entry with a high level of attention to detail and accuracy.
7. Supervise, train and support colleagues as required.
8. Undertaking other duties appropriate to this level of classification which contribute to the operation of the section.

Competencies

Specific competencies include, but are not limited to, the following.

• Ability to prioritise tasks and meet deadlines in a timely manner.
• Show flexibility and respond effectively to changing priorities.
• Proven sound organisational, interpersonal, and problem-solving skills.
• Well established computer experience including proficiency in the use of Microsoft applications.
• Ability to quickly learn new medically based programs.
• Demonstrated understanding of confidentiality and its use within a health environment.
• High level of attention to detail.
• Always ensure a high level of customer service, including presenting in a professional manner.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• Training in Excel spreadsheets and Microsoft suit of programs.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Knowledge of the Breastscreen Australia program and a good working understanding (or ability to quickly acquire) of the BreastScreen Information System.

Experience

Specific responsibilities include, but are not limited to, the following.

Essential

• Prior experience working in a call centre environment.
• Prior experience in an administrative role.
• Prior experience with data entry.

Desirable

• Knowledge of the Breastscreen Australia program and a good working understanding (or ability to quickly acquire) of the BreastScreen Information System.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven sound organisational, interpersonal, and problem-solving skills. Including the ability to prioritise tasks and meet deadlines in a timely manner, show flexibility and respond effectively to changing priorities.
2. Well established computer experience including proficiency in the use of Microsoft applications and the ability to quickly learn new medically based programs.
3. Demonstrated ability to communicate and liaise professionally and effectively with a broad range of people and work as a group member in a team environment.
4. Demonstrated understanding of confidentiality and its use within a health environment.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.