Position overview

The Division of Women, Youth & Children provides a broad range of primary, secondary and tertiary health services to children, young people, families and women in the ACT and surrounding regions. The Division provides family-centred, multidisciplinary services at Canberra Hospital and in Community Health Centres, client homes, schools and Child and Family Centres. These services include:

• Women’s Health Service
• Maternal and Child Health Program
• School Team – High School Immunisations and Health Checks
• Enhanced Health Services

Reporting to the Administration Manager, this position contributes to the daily support of Enhanced Child Health Service, both back and front of house. This role requires a high level of time management skills with an ability to liaise effectively with staff at all levels.

Key Responsibilities

Under limited direction of the Administration Manager and working closely with the Clinical Nurse Consultant of the Multidisciplinary, Intake and Navigation (MAIN) Team you will:

1. On a monthly and annual basis assist in obtaining data collections in relation to Enhanced Child Health Services.
2. Communicate and liaise effectively within the team, with management, clients and other key stakeholders regarding complex, sensitive client queries/complaints or other business of Enhanced Child Health Services.
3. Exercise independent judgement on routine matters and assist with more complicated matters under professional supervision, decreasing as expertise increases.
4. Monitor and manage the flow of all correspondence, and ensuring deadlines are met.
5. Undertake tasks and initiate action to ensure the timely response to requests for information.
6. Participate in the organisation as appropriate and the implementation of clinical governance activity, quality improvement projects and administrative processes to effectively provide a service.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Ability to type with speed and efficiency.
• Experience in Microsoft applications, in particular, Excel, Word, and Outlook.
• Hold a current driver’s license.

Qualifications

Essential

• N/A

Desirable

• A level of knowledge and demonstrated ability in the use of health-based Information Technology (IT).
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• N/A

Desirable

• Demonstrated commitment to the provision of high-quality customer service.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience and proven ability in providing high level administrative support including the ability to exercise initiative, possess good analytical skills, prioritise workloads and achieve goals autonomously.
2. Well-developed communication and liaison skills with the ability to prepare correspondence, reports with a high degree of accuracy and knowledge of record management procedures.
3. High level keyboard skills and extensive experience in the use of a variety of computer software including word processing, spreadsheets, PowerPoint and database development.
4. Proven ability to be an effective team member, including both internal and external teams.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.