Position overview

The Decision Support Unit (DSU) is led by an Executive Group Manager reporting to the Chief Finance Officer within Canberra Health Services (CHS).

The DSU’s role includes:

• Promoting accountability to achieve strategic goals and building organisational capability to align Activity Based Funding (ABF) and Operational Planning.
• provision of ICT Services for CHS.
• provision of data quality.
• provision of Health Information Services.
• provision of decision support services to enable operational and non-operational planning and quality reporting.

Health Information Services (HIS) supports a wide network of tertiary health services such as The Canberra Hospital, University of Canberra Hospital, North Canberra Hospital, Mental Health, Justice Health, Alcohol and Drug Services, Walk in Centres, Community Health Centres and specialist outpatient services. HIS provides a range of functions including scanning, health record management, release of information, patient identifier maintenance, chart correction, health record forms design and managing access to personal health information to facilitate patient care follow-up, quality improvement, education, and hospital management purposes.

The Chart Correction Officer interprets, and actions requests for health record documentation error correction which includes close liaison with clinicians to resolve. The role also manages complex patient duplicate records and incorrect patient demographic updates.

Key Responsibilities

Under limited direction of the Health Record Integrity Manager, you will:

1. Interpret and action requests to ensure timely action to resolve documentation error correction in the Digital Health Record.
2. Update patient details in the Digital Health Record where required.
3. Provide advice on potential duplicates and merging/unmerging processes.
4. Identify opportunities in the Digital Health Record to streamline processes by analysing workflows.
5. Ensure patient confidentiality is maintained at all times while providing high quality customer service.
6. Access the legacy systems to inform decision making in the current PAS (DHR).
7. Liaise with clinicians, administration, and system support staff to rectify documentation errors to ensure the overall quality of the health record.
8. Investigate and action complex patient identity problems in the Digital Health Record.
9. Ensure stakeholders are informed of changes in relation to registration processes and/or legislation and update procedure manuals and checklists.
10. Maintain the legacy paper medical record filing system, tracking and retrieval of records when needed.
11. Undertake other duties appropriate to this level of classification which contribute to the operation of the section.

Competencies

Specific competencies include but are not limited to the following:

• Ability to work independently under limited direction, prioritise and coordinate activities to achieve outcomes within tight deadlines.
• Strong organisational skills with a high degree of drive.
• Flexibility to accommodate change and provide responsive services to meet operational and client needs.

Qualifications

Specific qualifications and experience include, but are not limited to, the following.

Essential

• N/A

Desirable

• N/A

Experience

Essential

• Ability to navigate multiple electronic systems.
• Ability to understand medical terminology is preferred.
• Highly motivated with strong organisational skills and attention to detail.

Desirable

• Relevant experience in a hospital Health Information Service, medical practice or similar health environment.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated understanding of scanning and electronic record processes.
2. Demonstrated ability to exercise initiative and sound high-level judgement on more complex issues as well as investigative and critical thinking skills.
3. Experience utilising electronic health information systems and software applications such as Word, Excel, and Access.
4. Demonstrated knowledge and understanding of patient confidentiality requirements and the application of it in a health setting.
5. Demonstrated understanding of, and adherence to, safety and quality standards, work health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.