Position overview

CHS is committed to whole-of-system management through the establishment of an Integrated Operations Centre (IOC), with an operations management function that brings together three things: Operational planning, Scheduling, and Daily response/oversight of clinical operations.

A key strategic priority for this service is to deliver timely access to effective and safe hospital care. Planned Care is to work collaboratively with all hospitals to develop and implement Territory Wide initiatives that are aimed at improving access to elective surgery and services.

The role of the Surgery Intake & Bookings Team is to establish, review and update policy that governs the management of elective surgery for ACT public hospitals. The service also provides support for initiatives to improve the efficiency and effectiveness for elective surgery including managing access to surgery through the Central Waitlist Service and the Telephone information Service.

To be successful, you will be a consummate professional who is adaptable, responsive and confident working in a fast-paced environment. You will be able to quickly acquire knowledge and understanding of operational situations in a clinical environment, working productively with a range of internal and external stakeholders. You will have sound technical skills and ability to use office-based systems for data management and analytics. You will have an understanding of change management and program implementation. You can work with limited direction and manage your workload to ensure that changes are planned and implemented in a timely manner.

Key Responsibilities

Under limited direction of the Elective Surgery Coordinator, you will perform tasks that assist in the management of patients waiting for elective surgery in the ACT. You will:

1. Carry out a range of administrative duties related to the management of elective surgery including, receipting and registering the Request for Admission form and use of health information technology and databases with a high level of data integrity.
2. Conduct scheduled audits of the Elective Surgery Waiting List and communicate with patients and relevant team members in regard to the audit responses and maintenance of the audit databases, spreadsheets and lists.
3. Provide accurate and timely advice to patients on matters related to elective surgery via the Elective Surgery Access phone line or email inbox as required.
4. Participate in and propose ideas in team meetings for the effective and efficient flow of service to meet the Planned Care objectives.
5. Follow CHS policy and procedures.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Strong communication, organisational and time management skills with a high level of drive and initiative.
• Ability to adapt and be flexible to accommodate change and provide response services to meet the team’s needs.
• Ability to work as part of a small team displaying leadership skills and is a positive advocate and representative of the service.

Qualifications and Experience

Specific qualifications and experience include, but is not limited to, the following.

Essential

• Demonstrated experience in administrative roles, including previous supervisory responsibilities.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Desirable

• Knowledge of Canberra Health Services’ internal software packages.
• A high level of keyboard and administrative skill in a healthcare environment.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to contribute to a positive team environment through effective communication, collaboration and timely task completion.
2. Proven administrative and organisational skills. With an understanding of relevant policies and procedures supporting daily operations.
3. Strong written and verbal communication skills, with a commitment to delivering high-quality customer service to individuals awaiting elective surgery.
4. Proficient in Microsoft Office and web-based applications, with the ability to quickly learn and apply new systems such as the Digital Health Record (DHR) or similar databases.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.