Position overview

Mental Health, Justice Health, Alcohol & Drug Services (MHJHADS) provide health services directly and through partnerships with community organisations. The services provided a range from prevention and treatment to recovery, maintenance, and harm minimisation. Consumer and carer participation is encouraged in all aspects of service planning and delivery. The Division works in partnership with consumers, carers and a range of government and non-government service providers to ensure the best possible outcomes for clients.

The Division delivers services at a number of locations, including hospital inpatient and outpatient settings, community health centres, detention centres, other community settings including peoples’ homes.

These services include:

• Adult Community Mental Health Services (ACMHS)
• Adult Acute Mental Health Services (AAMHS)
• Alcohol & Drug Services (ADS)
• Child & Adolescent Mental Health Services (CAMHS)
• Justice Health Services (JHS)
• Territory-Wide Mental Health Services (TWMHS)

Child and Adolescent Mental Health Services (CAMHS) provide assessment and treatment for young people up to the age of 18 years who are experiencing moderate to severe mental health issues. The CAMHS teams are made up of multidisciplinary mental health professionals who provide individual and group therapy and clinical management to young people and families within a recovery-oriented framework.

The Eating Disorders Service, comprising of several programs: Eating Disorders Clinical Hub, Eating Disorders Program, Short-Term Recovery Intervention for Disordered Eating (STRIDE) Program and Eating Disorders Residential Treatment Centre (EDRTC) provide support and treatment to children, adolescents and adults who are experiencing an eating disorder as their primary presenting issue.

This role will manage the office and administrative aspects of the teams’ needs by provision of high-quality customer service to people accessing CAMHS Services, their networks and to Canberra Health Services Health personnel. This is a temporary full-time position for 10.5 months.

Key Responsibilities

Under limited direction of the Team Manager, you will:

1. Provide high quality customer service to all people accessing CAMHS service, including:
   1. Management of incoming calls and messages from consumers, health professionals and other stakeholders.
   2. Greeting and checking consumers and other parties who attend these services in and out of the building.
   3. Scheduling of appointments, appointment reminders and accessing consumer records as requested.
   4. Maintaining confidentiality and professionalism.
2. Contribute to the efficient administrative functioning of the team, via:
   1. Secretarial duties and minute taking.
   2. Word processing, file management, photocopying, processing mail.
   3. Receipting and managing money/petty cash, processing of accounts and ordering of supplies.
   4. Assisting with the implementation of policies, procedures and guidelines supportive of administrative processes within the program.
   5. Maintaining confidential records both hard copy and electronic by undertaking approved procedures in the maintenance, dispersal and compilation of client information as per the ACT Health Records Privacy and Access Act.
3. Utilise the relevant range of computer programs such as the Digital Health Record consumer record system, invoicing systems and the Microsoft Office suite of products to perform administrative duties as required by the Team Leader and other CAMHS staff.
4. Under direction assist with implementing, report on and evaluate the monitoring mechanisms related to workplace health and safety, compliance with legislation and other relevant policies and key performance indicators.
5. Support the running of the physical building, including coordinating maintenance and ISS/cleaning requests, and assist with fleet management and work health safety reporting.
6. Actively participate and contribute to a team environment.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Ability to respond to and prioritise competing work demands in a calm and efficient manner while maintaining high work standards.
• Excellent administrative and customer services skills.
• Autonomous and self-motivated.

Qualifications

Specific qualifications include, but is not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes, but is not limited to, the following.

Essential

• Experience working in an administrative or support role.
• Must hold a current driver’s license.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Desirable

• Experience in working within the mental health sector.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to provide high quality customer service and administrative support to consumers, carers/parents, staff and other service providers, including timely and professional written and verbal communication and manage confidential client information and records.
2. Proven ability to manage an office within a clinical environment. This includes capacity to supervise administrative staff and work alongside health professionals, prioritise workload demand, acknowledge limits in managing clinical issues and actively problem solve minor issues recognising when to escalate more significant issues.
3. Demonstrated ability to manage maintenance of material resources, ordering of supplies and support office related financial processes, including receipt of monies, petty cash reimbursement and processing of accounts/invoicing.
4. Demonstrated understanding of compliance with monitoring mechanisms related to workplace health and safety, relevant legislation and reporting on key performance indicators in the required format and timeframe.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.