Position overview

Reporting to the Director of Operations, the Business Manager will provide support to the Unit Directors in the delivery of all operational functions within their relevant specialties. This will include (but not limited to) overseeing the administrative functions within the department, ensuring all key performance targets are met and standard Operating Procedures are adhered to.  The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management. The role will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally. These roles will lead on the project management of new models of care and organisational change and on the development of services going forward. These services and specialty areas include:

• Acute Medical Unit
• General Medicine
• Cardiology
• Infectious Diseases
• Clinical Forensic Medical Services
• Neurology
• Diabetes and Endocrinology Service
• Hospital in the Home
• Emergency Department
• Respiratory and Sleep Medicine
• Gastroenterology and Hepatology Unit
• Sexual Health Centre

Key Responsibilities

Under limited direction of the Director of Operations, Medicine (and working with the Executive Director, Clinical Director, Director of Nursing and Assistant Directors of Nursing), you will be responsible and accountable the functions of the Ambulatory Services. You will be able to work collaboratively with your department’s unit director, senior allied health, senior nursing, and senior administration staff to support the delivery of priorities. You will:

1. Deliver the overall operational management of the speciality/specialities aligned to the division, while aligning the strategic objectives and relevant business plans.
2. Provide high level leadership and management to administration staff and teams.
3. Identify opportunities and develop plans for service redesign, utilising project management, change management and improvement techniques in line with the corporate strategy.
4. Be responsible for the delivery of internal and external performance targets relevant to each speciality and to support the ED and Unit Director in achieving service change as appropriate.
5. Be responsible for the performance monitoring of activity on a daily basis, to support the achievement of CHS targets and monitor subsequent actions required.
6. Manage the coordination and preparation of consumer complaints, correspondence, government business including Ministerial, Questions on Notice, cabinet submissions and assembly material, and Executive briefings and correspondence and provide advice on these matters to ensure the quality of the Directorate’s responses.
7. Develop and maintain positive working relationships with staff and key stakeholders across all areas of the Canberra Health Services, the wider ACT Government, the ANU College of Health and Medicine and medical organisations.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• High level communications skills, with demonstrated capability to effectively communicate with senior executive staff across the organisation and external stakeholders.
• A demonstrated record of achievement in implementing organisational strategies to enhance service delivery and business functions.
• Strong organisational skills with a high degree of initiative and drive.
• Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• Tertiary qualifications in public sector management and/or relevant public sector experience.

Desirable

• A postgraduate qualification in health administration/management/leadership, or related field.

Experience

Specific experience includes but is not limited to the following.

Essential

• Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

Be available for weekend and/or after-hours work. CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required, which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.
2. Proven extensive experience in providing strategic advice, leading innovation and redesign, and in leading and managing cultural and organisational change within a multi – professional environment.
3. Demonstrated ability of delivery of internal and external performance targets relevant to Ambulatory Services to support the Division of Medicine in achieving service change and timely care.
4. Proven skills in negotiating, developing and managing cooperative relationships, and successfully resolving issues through constructive communication with an ability to operate with a high degree of independence in the execution and adaption of work plans and the determination of priorities.
5. Highly developed written communication skills with demonstrated abilities in designing and documenting policies, processes and education materials and complex submissions, briefings, reports for diverse audiences.
6. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.