Position overview

Infrastructure and Health Support Services (IHSS) is a division of Canberra Health Services responsible for:

• Facilities Management
• Operational Support Services
• Business Operations

Reporting to the Executive Group Manager (EGM), the Business Manager plays a key role in coordinating, driving, and delivering strategic and operational initiatives in support of the IHSS Executive Office. This position requires close collaboration with a broad range of stakeholders and provides high-level support to the EGM. A critical focus of the role includes working with the EGM to assess operational efficiency and identify opportunities to reduce or eliminate waste across the division.

To succeed in this role, you will demonstrate professionalism, resilience under a high workload, and the ability to adapt in a dynamic environment. You will be quick to acquire new knowledge, demonstrate sound judgement, and foster effective working relationships with internal and external stakeholders.

Key Responsibilities

Under the limited direction of the Executive Group Manager, you will:

1. Support the work and priorities for the EGM IHSS.
2. Utilise project, stakeholder and change management strategies to drive outcomes on behalf of the EGM IHSS.
3. Undertake research, develop documents and provide high level advice to the EGM on strategic, administrative and operational matters.
4. Contribute to the development, implementation and review of policies, procedures and/or programs related to the division.
5. Prepare presentations and reports.
6. Manage administrative resourcing and related processes to ensure an effective and efficient division.
7. Undertake project work and attend meetings on behalf of the EGM.
8. Contribute to the development, implementation and progressive improvement of the IHSS culture and IHSS operations contributing to quality improvement and accreditation activities.
9. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Please note that the Business Manager role will also absorb all Executive Officer and Executive Assistant functions within Infrastructure and Health Support Services.

Competencies

Specific competencies include but are not limited to the following:

• An expert communicator, adept at cultivating productive working relationships with a range of stakeholders.
• Risk aware, pragmatic and process improvement driven.
• Strong organisational skills with a high degree of initiative and drive.
• Ability to be agile, flexible and respond to meet changing operational priorities.

Qualifications

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Experience

Essential

• You will have a minimum of 3 years in Senior Management positions.

Desirable

• Demonstrated experience working within a Hospital and Healthcare environment.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. High level administrative skills to support and achieve business goals and objectives.
2. Experience in developing and writing reporting reports, and development of local strategies, procedures, and work practices.
3. Experience in a wide range of administrative support functions and demonstrated ability to prioritise workloads to meet established deadlines, work effectively in teams and independently, and show initiative in problem solving.
4. Highly developed interpersonal, oral and written communication skills, including the ability to interact, liaise, and coordinate with and negotiate with other business units, stakeholders, clients, suppliers, and contractors.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Display behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.