Position overview

Mental Health, Justice Health and Alcohol and Drug Services (MHJHADS) provides support to youth and adults via inpatient and outpatient settings, community health centres, justice health facilities and other community settings, including people’s homes. MHJHADS aims to be socially inclusive and operate within a recovery-focussed and/or harm minimisation approach.

Located on within the City Community Health Centre, the Office of the Executive Director of MHJHADS provides strategic support to the Executive Director, undertakes high level coordination, liaison, research and reporting and provision of advice on specific issues. The Office currently consists of a Business Manager, Executive Officer and Executive Assistant.

The Business Coordinator reports to the Executive Director through the Business Manager and works closely with other senior leadership teams, including the Clinical Executive Directors across CHS.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Coordinate correspondence on behalf of the division in relation to the Human Rights Commission, Consumer feedback and engagement, and industrial and stakeholder consultation matters.
2. Support performance and data governance arrangements through secretariat support to the MHJHADS Data and DHR Governance Working Group, and divisional Performance and Improvement meetings.
3. Undertake research and project duties on operational, administrative and strategic matters on behalf of the Executive Director and Business Manager.
4. Provide leadership and support to the Executive Assistant cohort across MHJHADS ensuring they are briefed regularly on divisional business matters.
5. As required, provide support in preparing briefs and correspondence in relation to ministerial and government business matters.
6. Monitor and maintain the divisional recommendations and actions tracking document and support the preparation of evidence to close recommendations and actions through the appropriate mechanisms.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Ensure knowledge of and compliance with legislative, financial and administrative frameworks, government decision-making processes and agency guidelines and regulations.
• Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
• Contribute to managing change and uncertainty in the workplace.
• Propose and facilitate innovation initiatives and contribute to business improvement strategies and to change in workplace practices.
• Work with independence, subject to limited direction against established priorities, practices, and methodologies to deliver quality outcomes.
• Maintain internal and external networks.
• Prepare correspondence of a complex nature.
• Liaise with internal and external stakeholders to ensure positive consumer outcomes.
• Make decisions, with direction from more senior staff, on tasks/assignments with considerable complexity and sensitivity.

Qualifications

Specific qualifications include, but is not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the various Enterprise Bargaining Agreements support consultation processes.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes but is not limited to the following.

Essential

• Several years’ work experience in a similar role and role environment.

Desirable

• Previous experience working within a health administration area supporting Executive level officers.
• Experience using HPE Content Manager (TRIM).
• Experience and understanding of Ministerial and consumer feedback processes.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in the provision of high-level support services to a Senior Executive, as well as a proven ability to be solutions focused, make sound judgements and navigate sensitive and complex matters.
2. Proven experience in the preparation of high-level correspondence and documentation including Human Rights Commission and consumer feedback responses, as well as demonstrated ability to maintain local databases for action and recommendation tracking.
3. Exceptional organisational and liaison skills, including the ability to exercise initiative and maintain productive and collaborative internal and external working relationships in a complex work environment.
4. High quality writing, computer and literacy skills, as well as strong experience in a variety of software programs including CHS systems, Microsoft Suite and TRIM.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.