Position overview

The Assistant Director provides high‑level operational, strategic and executive support within the Integrated Operations Centre (IOC). This position has a key coordination role in the delivery of CHS transformational agenda across the acute, planned and subacute care streams. Reporting to the Executive Director, IOC, the position works in close partnership with the IOC senior leadership team and collaborates with CHS executives, data and analytics teams, clinical leaders, operational managers and colleagues across directorates to achieve outcomes.

The IOC supports patient flow across the care continuum through the development of systems and processes including real-time and predictive management of patient flow, operational and capacity planning, escalation protocols/pathways and system-wide coordination of services. The Assistant Director provides high‑level advice and executive coordination in support of these functions, including coordinating and preparing briefs, correspondence, reports and analyses, and supporting the governance, performance and operational forums and functions of the IOC.

To be successful in this role, the incumbent will demonstrate highly developed written and oral communication skills, the ability to operate with agility in a dynamic and fast‑paced environment, and the capacity to rapidly acquire and apply knowledge across a range of complex operational and strategic contexts.

Key Responsibilities

Under limited direction of the Executive Director, you will:

1. Provide high-level executive and operational support to the Executive Director and IOC leadership team, contributing to the effective functioning and continuous improvement of the Integrated Operations Centre.
2. Coordinate and prepare briefings and correspondence on behalf of the Executive Director and the Integrated Operations Centre in relation to divisional, cross-divisional, cross-directorate and government business. This includes but is not limited to:
   • Internal minutes.
   • Consumer feedback and engagement.
   • Human Rights Commission.
   • Cabinet submissions.
   • Ministerial and Assembly material.
3. Engage, develop and maintain effective relationships with relevant internal and external stakeholders across CHS and other directorates, as well as the community sector and peak bodies.
4. Support IOC governance structures, including meetings, decision logs, actions tracking and performance monitoring/reporting.
5. Contribute to the development and support implementation of policies and programs addressing core business of the Integrated Operations Centre, including planning and managing key projects as required across work streams.
6. Prepare documents, reports and presentations to support the Integrated Operations Centre to achieve its strategic and operational objectives.
7. Monitor and maintain the relevant registers, recommendations and tracking documents to support high quality service provision, preparation of evidence to close recommendations and actions through appropriate governance.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Ensure knowledge of and compliance with legislative, financial and administrative frameworks, government decision-making processes and agency guidelines and regulations.
• Contribute to the development of team objectives for short-term tasks and strategic planning for longer-term initiatives.
• Contribute to managing change and uncertainty in the workplace.
• Prepare correspondence of a complex nature.
• Liaise with internal and external stakeholders to ensure positive consumer outcomes.
• Make decisions, with direction form more senior staff, on tasks/assignments with considerable complexity and sensitivity.

Qualifications

Specific qualifications include, but is not limited to, the following.

Essential

• N/A

Desirable

• Tertiary level qualification (or equivalent) in a relevant field or equivalent experience.

Experience

Specific experience includes, but is not limited to, the following.

Essential

• Several years’ work experience in a similar role and role environment.

Desirable

• Previous experience working within a health administration area supporting Executive level officers.
• Experience using record management systems for example HPE Content Manager (also known as TRIM).
• Experience and understanding of Ministerial and consumer feedback processes.
• Project management experience.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in the preparation and coordination of high-level and high-quality documentation, correspondence, reports and presentations in a health or similar environment.
2. Demonstrated exceptional organisational and time management skills with the ability to be proactive, flexible and manage competing priorities in a changing and high-pressure environment.
3. Demonstrated high-level interpersonal and communication skills, including the ability to liaise, consult and negotiate with stakeholders internally and externally to achieve outcomes.
4. Proven experience project management, research and analytical skills with the demonstrated ability to be solutions focused, identify and make sound judgements on sensitive and/or complex issues.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.