Position overview

CHS is responsible for leading the insourcing (a transition from a contractor to in-house delivery) of cleaning services for the Canberra Hospital campus and Community Health Care Facilities from 1 October 2026. It is also leading the transition to insourcing cleaning services and food services at the North Canberra Hospital (NCH) and Clare Holland House (CHH) from 1 October 2027.

The Project Manager will focus on project activities associated with the establishment of the insourced service delivery model and the transition from the current model. The position involves working with stakeholders to develop and implement the service with a focus on service continuity, achieving quality standards and ensuring a safe service for CHS team members and consumers. This position would suit an all-rounder who shows initiative is quick to adapt and enjoys working in a team across different functions.

Key Responsibilities

Under limited direction of the Director, and working collaboratively with the team, you will:

1. Provide advice and coordination to establish the service delivery model for cleaning services to ensure safe work practices, correct use of equipment and chemicals, and compliance with legislative requirements.
2. Work collaboratively with relevant teams to integrate the service within existing frameworks including Work Health and Safety, risk management, infection prevention and control, quality standards and incident management.
3. Contribute to the procurement and supply of cleaning consumables and equipment, including the development and implementation of associated processes and procedures.
4. Work closely with team members of the Insourcing Transition Taskforce to provide high level advice and support to ensure project milestones are achieved on time.
5. Provide input to the ongoing planning, monitoring and reporting responsibilities associated with the project and escalate issues appropriately.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include, but are not limited to, the following.

• Professional, personable and able to build effective relationships with key stakeholders.
• Adaptable, flexible and able to work across team functions to manage multiple and varying tasks.
• Well developed liaison and communication skills with the ability to negotiate or communicate, under limited direction, with stakeholders to solve problems and achieve results.
• Experienced as being an effective team collaborator who contributes to a successful team dynamic.
• A love of learning and a commitment to professional growth.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• N/A

Experience

Essential

• N/A

Desirable

• Experience working in a hospital or health related setting with knowledge of the associated quality standards and legislative requirements.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Understanding of a health care environment and the associated infection prevention and control, standards, regulatory and legislative requirements for delivering a service in this environment.
2. Proven ability to work with complexity and successfully manage uncertainty with high level organisational skills and the ability to deliver multiple and varied tasks within competing timeframes.
3. Highly developed verbal and written communication skills with excellent attention to detail and ability to write briefs, policies and procedural documents.
4. Proven high-level stakeholder management skills, including the ability to engage with and gain cooperation from internal and external stakeholder groups.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.