Position overview

The Staff Development Unit (SDU) is the largest area of training within Canberra Health Services (CHS), reporting to the Executive Director, Office of Research and Education.  SDU is located on the Canberra Hospital Campus and provides a key coordination role for learning and development (L&D) across CHS. SDU provides education and training for clinical, technical, and administrative staff via a broad range of programs which are based on the needs of the organisation, our consumers, as well as valuing the needs of staff.  SDU develops many of the eLearning programs and manages the Learning Management System (LMS), reporting and policies for most of the education/training in CHS.

The Assistant Director, Learning and Development North Canberra Hospital (NCH) will support a range of education projects and programs across the CHS Network as outlined in the Clinical Learning and Teaching Strategy or identified by Executive leads.

As a member of the Staff Development team this role will contribute to the development of mandatory and required learning programs in line with legislation, ACT Government Policies and Procedures as well as the CHS strategic intent. This role will ensure that new staff from NCH are provided with timely access to the LMS to commence orientation and training and support team members with LMS issues and program development. This role will be responsible for ensuring reporting of mandatory training compliance is completed each month and escalated to NCH leaders and attend relevant NCH L&D meetings. As a SOG C the role will liaise with key stakeholders to review and discuss innovative opportunities for learning and development across the CHS Network.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

1. Coordinate and advise on the progression of timely access to orientation and allocated learning modules via LMS curricula for new starters at NCH.
2. Manage and supervise the preparation of complex reports and provide advice on reporting and administration of the LMS.
3. Under limited direction support the SDU team with daily administration duties, including the coordination of projects related to education, quality improvement, needs analysis and educational design to meet organisational needs across all CHS campuses.
4. Manage the design, development, delivery, and evaluation of education including LMS programs, curricula and guides. Identify and address areas of risk and opportunity.
5. Lead the development and integration of innovative education approaches, including micro‑learning models, digital learning enhancements, and training solutions to support flexible, contemporary learning across CHS/NCH.
6. Provide leadership, supervision, and support using a business partnering model of customer service to provide best practice advice to line managers and represent CHS/NCH at quality and safety and governance committee meetings as required.
7. Establish and maintain professional relationships with internal and external stakeholders, including regular networking with NCH recruitment, ICT and nursing and midwifery educators.
8. Manage the NCH Training Contracts via the Skills Canberra AVETARS portal.
9. Consult, develop and liaise with stakeholders to develop micro-learning online material across all CHS campuses.
10. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include, but are not limited to, the following.

• Engage and collaborate with key stakeholders to identify opportunities, achieve outcomes, and facilitate cooperation.
• Provide strategic advice to the Senior Executive, contributing to and supporting the strategic direction of the agency in their area of specialisation.
• Look for innovative solution to provide contemporary learning for CHS teams.
• Maintain professional knowledge and continue to develop knowledge, competencies and expertise in relation to professional skills.

Qualifications

Specific qualifications includes, but are not limited to, the following.

Essential

• Relevant qualifications and/or experience in education and training including the administration of a learning management system with experience working professionally in a health centered organisation.

Desirable

• Multi-media development skills.
• Qualifications related to health administration and/or education and training.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes, but are not limited to, the following.

Essential

• A sound understanding of administering Learning Management Systems, organisational data and reporting with ability to use appropriate software including Power BI, Microsoft Suite in particular Excel and the use of spreadsheets and multimedia applications.

Desirable

• Several years’ work experience in a similar role and role environment.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability in policy, project delivery, quality improvement and change management in a large, complex healthcare administration environment.
2. Demonstrated experience in administering a Learning Management System, high-level data reporting and analysis including knowledge of computer applications such as Power BI, Microsoft Office Suite and multimedia applications.
3. Demonstrated effective written and oral communication skills to liaise and consult with a wide range of stakeholders, deliver training/presentations, write documents, and provide a high level of customer service that aligns with the NSQHS standards.
4. Demonstrated ability to provide effective leadership and support for a small team, including sound interpersonal skills to promote optimal service delivery and a positive, inclusive workplace culture.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.