Position overview

The Infrastructure and Health Support Services (IHSS) is responsible for facilities and asset management, delivery of capital and minor projects, and infrastructure services, support and operations.  Food Services is a branch of IHSS which is responsible for Food Services for Canberra Health Services.

The function of the Food Service Department is to prepare and serve meals and beverages to patients and staff and visitors, as well as the provision of services to other facilities of Canberra Health Services north and south of Canberra.

The Food Service Department prepares, cooks and serves an average equates to approximately 3000 meals daily for Canberra Health Services and National Capital Private Hospital.

Food Service is organised into the following functional areas:

• Food Service Administration.
• Operation Support  Services - Food preparation and Food Production.
• Patient Services:
  • Meal Plating and Rethermalisation
  • Meal deliveries to patients
  • Menu monitors.
• Cafeteria: Food, meals and drinks for staff and guests.
• Stores; Receipt, dispatch and storage of perishable and non-perishable food supplies.
• External sites: Dhulwa & other Community Centres.

Key Responsibilities

Under limited direction of the Finance & E-Rostering Officer you will perform.

1. Undertake secretariat, administrative support and/or other duties associated with Food Services.
2. Answer Food Services phone enquiries from external clients for the request for provision of foodstuff. Collate, print and stamp all information labels for both internal and outstation clients.
3. Compile a daily register of functions in the function diary and provide copies to the production area and the cafeteria. In consultation with the cafeteria chef of the day, prepare cafeteria menus and distribute copies.
4. Ensure official records are maintained in accordance with the ACT Territory Records Act 2002 and other relevant policies and procedures and establish appropriate systems for storing and monitoring information.
5. General knowledge and understanding of Hazard Analysis Critical Control Points (HACCP) and Food Safety Standards.
6. Maintain and update information system (eg: filing system) but not limited to:
   • Issue meal tickets to clients and staff uniforms allocation and maintaining a register.
   • Arrange and oversee minor repairs and maintenance of buildings and equipment.
   • Estimate, requisition and manage office supplies for an office/department.
   • Process and co-ordinate stores’ deliveries and invoice areas accordingly.
   • Daily cafeteria banking.
   • Drafting newsletters.
7. Provide support to the area in the absence of other staff.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Strong communication and interpersonal skills and passionate about high quality customer service.
• Flexibility and adaptability with a changing working environment to enable the provision of responsive services to meet clients’ needs.
• Strong organisational, coordination and planning skills and a focus on outcomes.
• High degree of self-drive and initiative.

Qualifications

Specific qualifications include, but is not limited to, the following.

Essential

• N/A

Desirable

• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes, but is not limited to, the following.

Essential

• Relevant experience in an administration/office management position is preferred, with skills and experience with Microsoft Office applications and Microsoft Excel.

Desirable

• N/A

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to provide reception services and a wide range of administrative support functions in an organised manner.
2. Clear and accurate oral and written communication skills and ability for minute taking skills.
3. Demonstrated high-level of keyboard skills including computer software, Microsoft Office, databases, spreadsheets and information technology systems to deliver an efficient customer service while adhering to records management policies.
4. Ability to coordinate a diverse range of duties as an individual and as part of a team to meet deadlines.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.