Mental Health, Justice Health and Alcohol and Drugs Services (MHJHADS) Division

MHJHADS plays a crucial role in providing tertiary and community health services directly and through partnerships with primary health organisations. Services range from inpatient hospital, community health and custodial settings. Service delivery encompasses a holistic continuum of mental health care by way of prevention, assessment, treatment, and rehabilitation options across the lifespan. Collaborating with consumers, family/carers, government, and non-government services ensures that healthcare outcomes and experiences are met.

Located in the City Health Centre, Moore st, the Service and Transformation team provides strategic support across MHJHADS and high-level coordination, liaison, research, reporting and advice on specific issues aligned to the strategic objectives in the Divisional business plan. This includes leading the development, coordination and implementation of projects, service review and redesign activities, and the development and review of policies, procedures and processes that underpin MHJHADS Models of Care. Service and Transformation coordinate division wide planning, delivery and evaluation of professional development, and are leading the expansion of the lived experience workforce, and consumer and carer engagement across the Division.

MHJHADS services include:

• Adult Community Mental Health Services
• Older Persons Mental Health Services
• Adult Inpatient Mental Health Services
• Alcohol & Drug Services (ADS)
• Child & Adolescent Mental Health Services (CAMHS)
• Justice Health Services (JHS)
• Forensic Mental Health Services

Position overview

Under limited direction of the Senior Director, you will provide administrative support for all Service and Transformation team functions. Broadly these are:

• Training, education, and workforce development.
• Projects and policy support.
• Lived experience and Peer pathways program.

Key Responsibilities

Specific responsibilities include but are not limited to the following:

1. Provide administrative support and coordination for MHJHADS Staff Development activities including MHJHADS training days, and processing of learning and development applications using the Learning Management System (HRIMS).
2. Provide comprehensive administrative support, including day-to-day office coordination, diary and meeting management, data entry and reporting, and secretariat support for the team, working groups and committees.
3. Monitor and manage a high volume of incoming correspondence, phone calls and internal and external stakeholder enquiries to ensure all items are prioritised, tracked and actioned appropriately and within deadlines.
4. Support finance functions, such as tracking expenditure, processing invoices and reimbursements, submitting requisitions, and coordinating stationery orders.
5. Maintain business data systems and processes, including co-ordination of work health and safety reporting, key performance indicators, learning and development reporting and business plans.
6. Perform other duties as required within this classification to contribute to the effective functioning of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Strong organisation skills with a high degree of drive.
• Ability to manage competing priorities to ensure deadlines are met.
• Professional presentation to represent Service and Transformation in person and over the phone.
• Attention to detail to ensure all correspondence and data is accurate.
• Ability to manage confidential and sensitive information.
• Adaptability and flexibility to accommodate change and provide responsive services to staff and clients.
• Ability to work independently under limited direction and collaboratively as part of a team.
• Ability to exercise emotional intelligence in challenging situations.

Qualifications and Experience

Specific qualifications and experience include, but are not limited to, the following.

Essential

• Competent in Microsoft applications.

Desirable

• Experience working professionally in an administrative role is preferred.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience providing administrative and secretariat support, reporting and data management using high-level organisational and office management skills.
2. Demonstrated ability to work effectively both individually and as a member of a multidisciplinary team using initiative, prioritising workloads and managing competing deadlines.
3. Well developed oral and written communication skills, including the ability to liaise and communicate effectively with a range of stakeholders.
4. High-level computer skills with proven experience in Microsoft Suite and other software programs.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience and displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.