Position overview

The Division of Women, Youth & Children provides a broad range of primary, secondary and tertiary health services to children, young people, families and women in the ACT and surrounding regions. The Division provides family centred, multidisciplinary services at Canberra Hospital and in Community Health Centres, client homes, schools and Child and Family Centres. The services within the Division of Women, Youth and Children include:

• Obstetrics and Gynaecology
• Maternal Fetal Medicine
• Paediatrics
• Neonatology
• Genetics
• Paediatric Gender Service
• Enhanced Child Health Services
  • Developmental and Behavioural Paediatrics
  • Paediatric Forensic Medical Service
• Women’s Health Services
• Child and Adolescent Immunisation
• School Services
• Maternal and Child Health
• Early Family Support Services

Key Responsibilities

Under limited direction of the Administration Manager, you will contribute to the daily support of Women, Youth & Children, both back and front of house. These roles require a high level of time management skills with an ability to liaise effectively with staff at all levels. Roles remain flexible according to resourcing needs across the Division, positions will work across multiple sites.

1. Participate and coordinate administrative duties such as scheduling, booking, billing and medical records within the Division using the required information and data systems to achieve the provision of high-quality consumer focused outpatient service.
2. Provide general office and administrative support to medical, allied health and nursing staff in coordinating the business of the unit. Such as, but not limited to, being responsible for coordinating meetings, communication and the general functioning of a discreet unit.
3. Provide administrative support, including responding to enquiries and liaising with consumers, and internal and external stakeholders.
4. Utilise digital health and health information systems to enable the provision of safe and timely access to services.
5. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation. Including, but not limited to, fleet management, ordering office supplies, procurement, arrange minor repairs and maintenance in unit offices, and roster maintenance.

Competencies

Specific competencies include but are not limited to the following:

• Have accountability for the completion of allocated tasks, mandatory trainings, making decisions within defined parameters relating to the area of responsibility.
• Have responsibility for planning own work goals and priorities that align with the business unit and achieve own and team outcomes.
• Work under general supervision and direction, exercising some autonomy regarding how work tasks are performed.
• Cultivate positive team culture, aligned with our Team Charter.
• Be adaptable and flexible to accommodate change and provide a range of core customer services.

Qualifications

Specific qualifications and experience include, but is not limited to, the following.

Essential

• N/A

Desirable

• A level of knowledge and demonstrated ability in the use of health-based Information Technology (IT).
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• N/A

Desirable

• Demonstrated commitment to the provision of high-quality customer service.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to provide high level organisational and administrative support in a busy environment, including the ability to exercise initiative, prioritise workloads, and meet deadlines with minimal supervision.
2. Well-developed oral, written and interpersonal communication skills with demonstrated ability to establish and maintain effective working relationships with internal and external stakeholders.
3. Demonstrated high-level computer skills including data input and the maintenance of data integrity. Competency with the use of databases, including patient information systems and Microsoft Office applications.
4. Demonstrated understanding of the importance of maintaining confidentiality, privacy, and applying discretion within a healthcare setting.
5. Demonstrated understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.