Position overview

This position assists the Division of Medicine Outpatient Departments with general reception duties, in addition to the reporting and data entry requirements of the Department.

Under the direction of the Office Manager, you will assist with front desk duties, booking and scheduling of appointments and procedures, data entry and distribution of results and provide general office support as required.

Outpatient Services (Ambulatory Care) includes all health services provided without the need for admission to hospital. A wide range of services are offered in Medicine Ambulatory Care settings including assessment and follow up appointments which allow clients to better manage acute and chronic conditions while reducing their reliance on hospitals.

Key Responsibilities

Under limited direction of the Office Manager and Administration Manager you will perform booking and scheduling duties for the unit. You will:

1. Provide Reception services including answering telephone enquiries, liaising with patients, internal and external stakeholders.
2. Under general direction, provide high level customer service to patients presenting to the Service.
3. Assist in the administration of patient management including, but not limited to receiving, bookings, and rescheduling.
4. Ensure official records are maintained in accordance with the ACT Territory Records Act 2002 and other relevant policies and procedures. Input information into CHS and outpatient databases using relevant IT systems.
5. Knowledge of the Medical Benefits Schedule and ability to apply this knowledge into practice.
6. Support nursing and medical staff and associated administrative duties for patients. Assist with the coordination of all relevant paperwork and internal/external communications required as a component of the patient services within the Unit.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Oversee data input to computerised recording and statistical systems.
• Maintain and update information system.
• Receive and respond to telephone calls.
• Resolve simple appointment scheduling problems and liaise with service providers to continue the efficient functioning of an appointment system.
• Deliver, receive or collect messages, documents and other material, including classified material.

Qualifications

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• N/A

Desirable

• Previous administrative experience desired.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. High level communication skills (both written and verbal), with the ability to liaise, with staff, and stakeholders at all levels.
2. Demonstrated ability to provide customer service and administrative support functions in an organised manner.
3. Ability to manage a diverse range of duties as an individual and as part of a team to meet deadlines.
4. Demonstrated computer skills, with experience in using computer software (including Microsoft Office suite) and information technology systems to deliver efficient customer service while adhering to relevant IT and records management policies.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.