Position overview

The Division of Cancer and Ambulatory Support (CAS) provides a comprehensive range of assessment, diagnostic, and treatment services across inpatient, outpatient, and community settings. The Division is also responsible for the five nurse-led Walk-in Centres, Central Outpatients Department, BreastScreen ACT, and Central Health Intake services.

Working at the Canberra Region Cancer Centre, the Administration team is responsible for the effective and efficient delivery of administrative support to both internal and external clients, supporting the provision of high-quality customer service and patient care.

To be successful, you will be confident in a fast-paced work environment, adaptable and responsive, able to quickly acquire knowledge and understanding of situations, and capable of cultivating productive working relationships with a range of stakeholders.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

Under limited direction you will perform duties associated with the role of Administration Officer for the Canberra Region Cancer Centre. You will:

1. Under general direction, provide administrative support to the Canberra Region Cancer Centre to ensure high quality support for clinicians and customer focused services to patients and their carers.
2. Provide high-level customer services, in accordance with quality customer service principles and practices.
3. Undertake duties as outlined in the relevant operations manual in accordance with departmental policies and procedures.
4. Work in a collaborative and flexible manner with all staff members to provide administrative support during hours of operation as directed and contribute positively to the culture of the wider team and department
5. Promote a team environment to achieve service delivery KPI requirements, and to escalate as required.
6. Supervise, train and support colleagues as required.
7. Undertake all data entry with a high level of attention to detail and accuracy.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include, but are not limited to, the following.

• Good interpersonal skills and passionate about high quality customer service.
• Strong organisational skills with a strong work ethic.
• Able to work in a collaborative manner as part of a multi-disciplinary team.
• Commitment to providing high quality customer service and achieving positive outcomes for clients and the Division.
• Flexibility and commitment to service delivery

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• N/A

Experience

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Prior experience in high quality customer service
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

• Pre-employment National Police Check.

Important information

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• Be available for weekend and/or after-hours work.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Sound organisational, interpersonal and problem-solving skills, including the ability to prioritise tasks and meet deadlines in a timely manner, show flexibility and respond effectively to changing priorities.
2. Well established computer skills including experience in the use of Microsoft office suite and the ability to quickly learn new health-based Information Systems.
3. Demonstrated ability to communicate and liaise professionally and effectively and work independently or in a team environment.
4. Demonstrated understanding of confidentiality principles and their application within a health environment.
5. Demonstrates a commitment to work, health and safety (WH&S) and the positive patient experience and displays behaviour consistent with Canberra Health Service’s values of Reliable, Progressive, Respectful and Kind

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.