Position overview

The position is situated within Adult Community Mental Health Services (ACMHS), which is a specialist mental health service that provides services for people aged over 18 years. ACMHS is a part of the Mental Health, Justice Health, Alcohol and Drug Services (MHJHADS) division.

ACMHS teams operate across the Australian Capital Territory, adhering to either the Adult Community Mental Health Model of Care or the Older Persons Community Mental Health Model of Care depending on area of practice.

ACMHS program area services the community’s mental health needs in the areas of intake, recovery, supported and therapeutic accommodation, therapy, older persons, neuropsychology, assertive community outreach, homeless outreach and intensive home treatment.

This position may be appointed using written application and referee report only, without interview.

Key Responsibilities

Under limited direction of the Team Leader, you will perform administrative duties to support the team. You will:

1. Greet clients entering the service consulting with them to establish their needs, demonstrating respect, sensitivity and confidentiality, while providing clear, accurate and relevant information as required.
2. Perform a range of administrative and liaison functions as part of a team environment for the Division of MHJHADS and the wider team within the Community Health Centres (when applicable).
3. Help new staff or peers in areas where you are recognized as the content expert
4. Examine and analyse complex inwards correspondence and telephone enquiries for the provision of services in accordance with policies and procedures.
5. Enter or update data to modify existing/new databases, reports or client records ensuring accuracy and confidentiality in line with organizational policies and procedures.
6. In accordance with Finance procedures receipt and process monetary transactions.
7. Perform secretariat functions for the team meetings as required.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Competencies required for the role include but are not limited to the following.

• Effectivecommunication skills, including clear written correspondence and confident verbal interaction with staff and stakeholders.
• Strong organisational and time‑management abilities, with the capacity to prioritise tasks and manage competing deadlines.
• High attention to detail, ensuring accuracy in document preparation, data entry, and record‑keeping.
• Customer service orientation, providing professional, timely, and respectful support to internal and external clients.
• Problem‑solving and initiative, demonstrating sound judgement and the ability to work independently within established guidelines.
• Teamwork and collaboration, contributing positively to a cohesive team environment.
• Digital and systems proficiency, including competency with Microsoft Office, record‑management systems, and relevant administrative software.
• Adaptability and flexibility, able to respond to changing priorities and support a variety of administrative functions.
• Understanding of policies and procedures, ensuring compliance with organisational, legislative, and privacy requirements.

Qualifications

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Prior experience in office administration.

Desirable

• A minimum of two years’ experience working professionally in an administrative role is preferred.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Possess current passenger vehicles license.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to consistently display high quality customer service principles, practices and attributes.
2. Sound communication and interpersonal skills in the provision of customer service including the capacity to manage stressful/emergency situations.
3. Experience in a wide range of administrative support functions including financial account processing and the ability to prioritise workloads to meet established deadlines and ability to train and/or coach staff in administration operations.
4. Sound knowledge of the work practices, procedures, guidelines, instructions and relevant computer applications and keyboard operations. While ensuring relevant data retention policies and standards.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.