Position overview

Acute Allied Health Services – Physiotherapy provides clinical services to range of clients in the acute inpatient setting and specialised outpatient services at Canberra Hospital. Under general direction, you will be required to provide administration support within the AAHS Physiotherapy Department based at Canberra Hospital. This includes telephone reception, scheduling client appointments, referral management, banking and invoicing, and general administration tasks to support the manager, team leaders and clinical staff.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Deliver administration support to the activities and business of AAHS Physiotherapy.
2. Provide a first point of contact for clients, referrers and public via telephone, email, or face to face.
3. Schedule client appointments by phone, using the Digital Health Record.
4. Action referral administration tasks including upload of referrals, patient appointment and discharge letters, and appointment work queues for specified services.
5. Provide and support the manager and service with financial processes including invoicing for sale of consumables and services, patient billing, banking, petty cash reimbursements and ordering of administration supplies/other as required.
6. Assist the manager with other administrative functions such as rostering, official file management, filing, meeting minutes and printing as required.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Administration skills and expertise to support timely patient centred physiotherapy services.
• Effective communication skills to address client and staff enquiries and provide information and options, and/or refer clients to appropriate services.
• Effective working relationships with internal and external stakeholders on administration and operational matters.
• Responsibility for setting priorities and managing workflow for their role that align with and achieve own and physiotherapy service priorities.
• Works under general supervision and direction, exercising some autonomy regarding how administration tasks are performed.
• Collaborative working with others to resolve problems or comply with administrative requirements.
• Administer financial processes for department by raising invoices, coding invoices for payment, undertaking banking and EFTPOS reconciliation and completing billing and ordering.

Qualifications & Experience

Essential

• Prior administration work experience within a healthcare environment of similar.
• Highly developed keyboard skills and use of Microsoft Office suite.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Prior experience in using Digital Health Record, Proact, or other health information systems.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven administrative experience within a healthcare environment or similar.
2. Proven strong organizational skills including the ability to prioritise workloads and meet deadlines within a complex and multidisciplinary work environment.
3. Demonstrated knowledge of medical terminology, high level keyboard skills and experience in using Microsoft Office packages and with experience of, or willingness to learn, health information systems such as Digital Health Record, Proact rostering system etc.
4. Proven highly developed interpersonal and communication skills, including the ability to liaise professionally and effectively with a broad range of health professionals, families, and carers.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.