Position overview

The Community Portfolio delivers a range of multidisciplinary, community-based services focused on prevention, early intervention, treatment, and ongoing management of health conditions. These services include Geriatrics, Rehabilitation, Nursing, Walk-in Centres, Breast Screen ACT, the Integrated Care Program, Renal Services, Bariatric Services, Women, Youth and Children, Community Paediatrics, the Spinal Pain Service, and components of the Chronic Pain Service, as well as services within the Rehabilitation and Aged Care Division. Services are delivered through a collaborative, patient-centred model of care that supports improved health outcomes for the ACT community and surrounding region.

Community Health Programs are committed to continuous service improvement to ensure contemporary models of care, sustainable workforce practices, and safe, high-quality service delivery. The programs aim to foster a positive workplace culture and strong collaboration across clinical and operational teams to support the delivery of accessible and integrated community-based healthcare.

Located at University of Canberra Hospital - Bruce, you will be working across these multiple sites. The Administration Manager is responsible for the day-to-day management of the administration team ensuring effective and efficient delivery of administrative support to both internal and external clients.

The Administration Manager reports directly to the Operations Manager RACS. The role provides support and supervision for Administration staff and works in close collaboration with the managers within the service and with other senior leadership team within the Division.

The Administration Manager position may be assigned to alternative units within the Community Portfolio as needed, to meet operational and organisational requirements.

Key Responsibilities

Under the supervision of the Operations Manager, you will:

1. Provide and maintain administrative support and management including overseeing the allocation and monitoring of administration workloads, recruitment, budgeting, mandatory training compliance, and staff performance support.
2. Build and sustain productive working relationships with internal and external stakeholders and exchange information to achieve both business and employee outcomes.
3. Contribute to continuous improvement of all procedures, processes, and functions within a team, including embracing emerging technologies.
4. Support the Operations Manager in managing the day-to-day operations to achieve a high quality, consistent consumer focused administrative approach.
5. Monitor and report on KPI’s or other indicators as identified.
6. Provide support for the relevant workforce related meetings, attending to meeting agendas, schedules, minutes and presentations.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Demonstrates strong leadership and organisational skills, managing competing priorities effectively.
• Applies critical thinking and sound judgement to solve problems and determine appropriate actions.
• Communicates clearly with strong attention to detail.
• Shows initiative and a proactive approach to improving processes.
• Provides practical advice to support decision-making.
• Takes accountability for delivering complex tasks and achieving outcomes.
• Builds and maintains effective stakeholder relationships.
• Supervises staff, manages workflows, and supports team development through coaching and feedback.
• Delivers high-quality administrative support, including research and analysis.
• Contributes to project delivery aligned with organisational goals.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• Current drivers’ licence.

Desirable

• Leadership/management qualification or working towards a certificate/diploma in business/or related field.

Experience

Specific experience includes but is not limited to the following.

Essential

• Prior Administration experience including the ability to plan, coordinate and prioritise work within a multi skilled, fast paced and dynamic environment.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Desirable

• Prior experience in managing large teams within health setting is highly desirable.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in managing large numbers of staff to deliver a high functioning client service, preferably in a healthcare or operational setting.
2. Demonstrated high level interpersonal and leadership skills with the ability to provide supervision, direction and delegation to staff while fostering a culture of open communication and positive outcomes.
3. Demonstrated high work ethic, ability to meet deadlines under limited supervision, exercise initiative in a complex and dynamic work environment, and work collaboratively under pressure.
4. Demonstrated change management and client focused skills including the ability to plan, implement and sustain performance improvement initiatives.
5. High degree of computer literacy with well-developed written and oral communication skills including the preparation of various written documentation and correspondence to effectively liaise and negotiate with various stakeholders.
6. Demonstrates understanding of, and adherence to, safety and quality standards, work health and safety (WHS), and the positive patient experience. Displays behaviour consistent with CHS values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.