Position overview

The Emergency Department at Canberra Hospital provides critical care to over 90,000 patients each year and operates within a fast paced, high volume clinical environment. The Emergency Department Administration Manager plays a key role in supporting the delivery of safe, efficient, and person centred care by ensuring the effective functioning of administrative services that support medical, nursing, and allied health teams.

Reporting directly to the Operations Manager, Emergency Department, the Administration Manager is responsible for the leadership and coordination of administrative staff across a 24/7 service. Under limited direction, the role oversees workforce management, financial and administrative functions, performance monitoring, and access and quality improvement activities. As a member of the Emergency Department’s multidisciplinary leadership team, the Administration Manager works collaboratively with clinical and operational leaders to meet key performance targets, support service priorities, and ensure administrative practices align with organisational objectives and Division of Medicine priorities.

The role is supported through collaboration with the broader network of Administration Managers across the Division of Medicine and contributes to consistent, high quality administrative service delivery across the organisation.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Supervise and provide leadership to a team of 24/7 administrative staff to achieve high quality, effective, person-centred care with the Emergency Department.
2. Under general direction of the Operations Manager, you are responsible for human recourse management (Management of a 24-7 rotating roster, performance planning and management, training and development, recruitment and staff selection, staff leave management) of Administration staff within the Emergency Department.
3. Under general direction of the Operations Manager, you are responsible for fiscal matters (accounts payable and receivable, processing of timesheets, approval of overtime, approval of stationery and cash management).
4. Under general direction of the operations manager, implement quality assurance (QA) and quality improvement (QI) programmes that are relevant to the administration functions of the Emergency Department administration team.
5. Contributing towards development and implementation of policies, standard operating procedures, and operational manuals
6. Leading orientation programmes, learning and development and delivering training sessions ion line with organisational requirements for administration staff.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Contribute positively to strategic planning and provide sound advice and recommendations which influence the decisions made by others, including supervisors and peers.
• Assume full accountability for the completion of complex tasks and projects, ensuring both personal and team responsibilities are met with excellence.
• Drive innovation and support the benefits of change by identifying and implementing opportunities to enhance business processes and mitigate risks.
• Foster strong relationships and liaise effectively with internal and external stakeholders on complex operational and administrative matters.
• Maintain accountability for Resolve moderate to complex enquiries from stakeholders and provide information and advice as a representative of the work area.
• Execute high-level procedural, clerical, and administrative support tasks, including conducting thorough research and analysis activities.
• Coordinate and oversee the workflow of teams, providing supervision, setting priorities within the work area, and developing local procedures to optimise efficiency.
• Mentor and coach employees, identify training needs, ensure quality assurance of work and the provision of constructive performance feedback.
• Assist in the delivery of projects under the direction of higher classification levels, ensuring alignment with organisational goals.

Qualifications

Specific qualifications and experience include, but are not limited to, the following.

Essential

• N/A

Desirable

• Leadership/management qualification or working towards a certificate/diploma in business/or related field.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Experience managing 24/7 staff working within an Emergency Department (or equivalent unit).

Desirable

• Prior experience in a management role will be highly desirable (preferably 2-3 years’ experience).
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated high level human resource leadership skills with the ability to convey knowledge to others, supervise, direct and delegate to staff whilst fostering a culture of open communication and positive feedback within a complex fast-paced environment.
2. Proven Organisational skills including the ability to exercise initiative, identify opportunities for improvement, problem solve, priorities workloads and meet set deadlines.
3. Demonstrated excellent written and oral communication skills with an emphasis on stakeholder engagement, liaison and negotiation.
4. Demonstrated efficiency with IT systems and the use of performance reports and indicators to inform decision making and improve service delivery.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.