Position overview

Staff Development Unit (SDU) is the largest area of training within Canberra Health Services (CHS), reporting to the Executive Director, Office of Research and Education. SDU is located on the Canberra Hospital Campus and provides a key coordination role for learning and development (L&D) in CHS. SDU provides education and training for clinical, technical, and administrative staff in a broad range of programs which are based on the needs of the organisation and our consumers, as well as valuing the needs of staff. SDU develops many of the eLearning programs and manages the learning management system (LMS), reporting and policies for most of the education/training in Canberra Health Services. SDU manages the systems, reporting and procedures for education and training in CHS.

The purpose of this role is to develop and deliver training, provide assessments, and support teams across the CHS Network, including the Canberra Hospital and North Canberra Hospital. Provide Invasive Devices skills-based education to clinical teams including venepuncture, cannulation, CVADs and IDCs.

You will be required to work as part of an inter-professional education team that provides targeted training and in-service education for staff in a variety of clinical settings across CHS.

This position reports to the SDU Director, Learning and Development.

Key Responsibilities

As a member of Staff Development Administration team and working with limited supervision you will:

1. Manage a busy central learning and development mailbox to answer, triage and provide LMS specific advice to all CHS staff members using a range of Microsoft applications such as Outlook and MS Forms including training room booking requests.
2. Support the administration of the CHS, Learning Management System (LMS) including assisting with queries, trainer support, recording training data, orientation and onboarding of staff.
3. Support the Senior Director, Director and leadership team of SDU to provide a range of administrative duties including secretariate functions, ordering equipment and stationery, receiving supplies and stocking of training room facilities.
4. Provide assistance with LMS program design, development and implementation, for CHS staff including, trainer support and custom orientation & area specific training programs into the LMS.
5. Support the creation and management of MS Forms and other administrative tools used for training registration, feedback collection, and internal reporting.
6. Provide administrative support and assistance to the SDU administrative and clinical education teams and to the learning and development managers on learning and development projects.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

To be successful in this position, it is expected that you will have the following attributes:

• Demonstrates and models CHS values, professional and public service codes of conduct to build positive working relationships.
• Strong and effective communication and customer service skills.
• Strong organisational skills with a high degree of drive to complete tasks within set timeframes.
• Ability to learn new software and demonstrate technical skills related to education and training.
• Adaptability, flexibility, and willingness to learn new things to accommodate change and provide responsive services to meet clients’ needs.
• Ability to work within a team environment and independently with minimal supervision, encouraging an open and inclusive team culture.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Learning Management System administration experience or relevant business application experience or qualifications.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• A strong understanding around the administration of a staff learning management system.
• A sound understanding of Microsoft Suite in particular, Word, Outlook, Excel, PowerPoint, SharePoint.
• Strong organisational skills and attention to detail, the ability to effectively manage multiple tasks and adapt to changing priorities.

Desirable

• Commitment and accountability to own learning, development, and practice.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in Learning Management System Administration and office administration including knowledge of computer applications such as Microsoft Office suite particularly Outlook, Excel and PowerPoint, learning management systems and database management.
2. Demonstrated experience in managing training rooms and IT equipment, triaging a busy central mailbox including the development and administration of Microsoft Forms.
3. High level customer service skills, with well-developed oral and written communication skills including a proven ability to liaise effectively with staff and a wide range of stakeholders.
4. Proven ability to work independently and as part of a team including the ability to exercise initiative, prioritise workloads and demonstrate sound interpersonal skills to promote a positive and inclusive workplace culture.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behavior consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.