Walk-in Centres (WiC)

Walk-in Centres provide free health care for non-life threatening injuries and illnesses to anyone who is over 2 years of age. The centres are open 7 days a week, including Christmas Day and New Year’s Day between 7.30am and 10pm. You don’t need to make an appointment, as the name says, just walk on in.

We also provide a dedicated COVID-19 Clinic at the Garran Surge Centre for people who have tested positive for COVID-19 and need non-urgent care.

About this service

Walk-in Centres can provide you with a health assessment and treatment for a wide range of health needs including:

• common colds and influenza (you should have a covid test first at one of the local testing centres)
• conjunctivitis
• cuts, abrasions, bruises, burns
• sinusitis, tonsillitis, middle and outer ear infections
• ear wax removal
• emergency contraception
• school sores
• simple gastroenteritis
• skin conditions
• sick certificates
• simple limb injuries
• Tetanus boosters if needed when you have an injury
• urinary tract infections (for women only).

We are staffed by Advance Practice Nurses and Nurse Practitioners. If your health needs are more than we can provide, we will direct or support you to the right care.

Who we care for

We care for anyone over 2 years of age.

You do not need a Medicare card and all services are free.

How to access this service

You do not need an appointment or any referral; you can just walk in between 7.30am and 10pm and wait for your turn to be seen.

There is no need to call us. Our nurses see people face to face and cannot take phone calls.

If you wish to speak to a nurse, please contact Health Direct: 1800 022 222

An estimate of wait times at any of the Walk-in Centres is available on the ACT health app.

If you needed to speak to a reception staff member at one of the Walk-in Centres because you left something behind or need administration information, you can call (02) 5124 8080 and follow the prompts. Remember, you will not be able to speak to nursing staff.

What to expect

We provide care on a first come, first seen basis.

When you arrive at a Walk-in Centre please see our reception staff and tell them why you need to see a nurse. They’ll ask you for your name and other details before you will wait for your turn to see the nurse.

If you consent, we will send your GP a summary of your visit.

What to bring to your appointment

• Medicare card
• Any letters or correspondence from your GP
• List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins
• Your child’s personal health record (Blue Book).

Where we’re located

The Walk-in Centres are located in Belconnen, Tuggeranong, Inner North (Dickson), Weston and Gungahlin.

The Inner North (Dickson) Walk-in Centre is currently closed.

FAQs

We can answer some of your frequently asked questions about Walk-in Centres.

Current wait times