Central Health Intake (CHI) offers a single point of entry for ACT residents to access a wide range of services.

About this service

We can help you by:

• providing you information about our services and how to access them
• confirming your eligibility for services
• making appointments
• providing you updates on your referrals and approximate waitlist wait times for some services
• referring you to other services.

How to access this service

We have two phone lines. Please call:

• (02) 5124 9977 for services and clinics based in the community
• (02) 5124 2415 for select services and clinics at Canberra Hospital.

Our staff will answer your calls Monday to Friday (excluding Public Holidays):

• for community based services (02) 5124 9977: 8am – 5pm
• for hospital (Central Outpatient) services (02) 5124 2415: 8.30am – 4.30pm.

Please note both phone lines close at 3.30pm every Wednesday for quality and staff training.

What to expect

Our contact centre staff are here to help you, and we kindly ask that you treat them with the same respect you would expect in return. We understand that issues and wait times can be frustrating and we request that all interactions remain courteous and professional. Abusive behaviour disrupts our ability to help you and other patients, and such calls will be terminated to ensure a safe and respectful working environment.

When we answer your call, we will register or access your personal details and ask questions about your health care needs.

You may be transferred to our nursing team to make sure you get the most appropriate service.

Please be aware that your personal details and health information will be collected and stored in our confidential database according to the Health Record (Privacy and Access) Act 1997.

As this is not an Emergency Service, please dial 000 for an emergency.

We will provide you with further information about what to expect before, during and after your appointment.

What to have ready when you call

• Medicare card
• Health care card/DVA or any concession card if applicable
• Your child’s blue book
• Any letters or correspondence from your GP.