Call back service
Our Central Health Intake (CHI) phone line can get very busy. When there is a queue, we offer a call back service. Please choose this option - you will retain your spot in the queue and will be called back in turn.
Central Health Intake (CHI) offers a single point of entry for ACT residents to access a wide range of services.
About this service
We can help you by:
- Giving you information about our services and how to access them.
- Letting you know whether you’re eligible for particular services.
- Making appointments.
- Giving you updates on your referrals and approximate waitlist wait times for some services.
- Referring you to other services.
How to access this service
We have two phone lines. Please call:
- (02) 5124 9977 for services and clinics based in the community
- (02) 5124 2415 for select services and clinics at Canberra Hospital (you may know these as Central Outpatient Services).
We operate at the following times on Mondays, Tuesdays, Thursdays and Fridays:
- For community based services (02) 5124 9977: 8am – 5pm
- For hospital (Central Outpatient) services (02) 5124 2415: 8.30am – 4.30pm
Please note both phone lines close at 3.30pm every Wednesday for staff training.
What to expect
We are a high demand service, and on occasions, wait times on the phone can be very high. Our team will try their best to assist you with your enquiry, and we ask that you please treat us with respect.
When we answer your call, we will register or access your personal details and ask questions about your health care needs.
You may be transferred to our nursing team to make sure you get the most appropriate service.
Please be aware that your personal details and health information will be collected and stored in our confidential database according to the Health Record (Privacy and Access) Act 1997.
We are not an emergency service, and please dial 000 in an emergency.
We have more information about what to expect before, during and after your appointment.
What to have handy when you call
- Medicare card
- Health care card/DVA card if applicable
- Your child’s blue book
- Any letters or correspondence from your GP.
Information for referrers
We have more information on referring a patient to our services, including referral forms.
You can fax your intake and referral forms to (02) 5124 1082.