Central Health Intake (CHI) is the primary gateway for individuals accessing community-based services and specialist outpatient care through Canberra Health Services. Our dedicated nursing team plays a critical role in delivering timely, coordinated, and person-centred care by managing intake, assessment, and referral pathways for a range of services. Operating within a unified management structure, CHI nurses provide expert clinical support to both the Community Health Intake and Central Outpatient Intake administration teams. This co-located and collaborative environment promotes efficiency and ensures a smooth healthcare journey for consumers and clinicians across the Canberra Health Services network.

Under limited direction of the CHI Clinical Nurse Consultant, your responsibilities include, but are not limited to, the following:

• Assist intake, assessment, and referral processes to support equitable access to care.
• Apply clinical knowledge within your scope of practice to referral screening to ensure consumers are matched with appropriate clinical services.
• Liaise with internal teams and external providers to support timely, efficient, and coordinated service delivery.
• Communicate clearly and professionally via phone, written, and digital channels; maintain accurate records to support service delivery.
• Adhere to policies and professional standards; engage in ongoing education to support clinical competencies and operational development.
• Engage in clinical decisions and support quality improvement, education, and accreditation activities.
• Promote safe practice and comply with WHS, infection control, equity, and diversity principles.
• Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Specific responsibilities include but are not limited to:

• Demonstrated ability to assess complex patient referrals and ensure appropriate service engagement within professional scope of practice.
• Proven capacity to collaborate within multidisciplinary teams, supported by strong verbal, written, and interpersonal communication skills.
• High level of accuracy and attention to detail in clinical documentation and administrative responsibilities.
• Ability to receive guidance and mentorship, apply feedback constructively, and contribute positively to team learning and development.
• Ability to engage respectfully and sensitively with individuals from diverse cultural, linguistic, and social backgrounds.
• Strong commitment to upholding patient privacy, maintaining confidentiality, and adhering to ethical and professional standards.

Specific responsibilities include, but are not limited to, the following.

Essential

• Tertiary Qualification in Nursing
• Be registered or eligible for registration as a Registered Nurse (Division 1) with the Australian Health Practitioner Regulation Agency (AHPRA).

Desirable

• CHS is at the forefront of digital transformation in healthcare, implementing a territory-wide Digital Health Record.
• This role requires strong computer literacy to complete documentation and confidently use digital systems. Ongoing engagement with system updates and changes is essential to maintain proficiency.

Specific responsibilities include, but are not limited to, the following.

Essential

• Minimum one (1) year (1710 hours) undergraduate and/or post-graduate experience in an acute or sub-acute care setting

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

• Appointment to this position is conditional on being granted and retaining appropriate clearances.
• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated advanced clinical knowledge and problem-solving ability, with capacity to coordinate complex consumer care with multidisciplinary teams.
2. Excellent verbal, written, and digital communication skills, with proven ability to foster effective relationships across diverse stakeholder groups.
3. Sound understanding of quality improvement, reflective practice, and commitment to continuous professional development.
4. Ability to provide high-quality nursing care that supports best practice and enhances health outcomes within collaborative team environments.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Occasionally

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Never
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Never
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Never
Working outdoors	Never

Manual handling	Frequency
Lifting 0 - 9kg	Occasionally
Lifting 10 - 15kg	Never
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Never
Kneeling	Never
Foot and leg movement	Never
Hand, arm and grasping movements	Never
Bending/squatting	Never
Bend/Lean Forward from Waist/Trunk twisting	Never
Push/pull	Never
Sequential repetitive movements in a short amount of time	Frequently

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Never
Low lighting	Never
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Never
Slippery or uneven surfaces	Never