Position overview

Infrastructure and Health Support Services (IHSS) are an integral part of Canberra Health Services (CHS), delivering essential facility, infrastructure, and support services that enable Canberra Hospital and community-based health services to operate safely and effectively.

As part of IHSS, the Environmental Cleaning Services (ECS) team is responsible for delivering high-quality cleaning services across Canberra Hospital and community-based facilities. The service is essential in the effective operation of the overall health service by ensuring clean, safe, and welcoming environments that contribute to clinical operations and a positive experience for everyone who uses our facilities.

The Workforce Operations Support Officer provides coordination and administrative support for workforce operations, including support for roster preparation and maintenance, leave coordination, and arranging backfill to support accurate, compliant, and efficient staffing outcomes. The role also provides support in preparing reports, maintaining workforce records, and contributing to workforce planning activities, while identifying and escalating discrepancies and emerging issues.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Provide high-level administrative and operational support to workforce management activities, including maintaining records, preparing reports, and assisting with staff planning and coordination.
2. Prepare and maintain workforce rosters in accordance with operational requirements, Enterprise Agreement provisions, and organisational policies using approved electronic rostering systems and within required timeframes to support payroll processing and workforce reporting.
3. Coordinate leave management, backfill arrangements, and routine rostering support for staff, ensuring effective staffing coverage, continuity of service delivery, and escalation of complex workforce matters to senior staff or HR advisory services as required.
4. Monitor workforce data, attendance, overtime, and roster variations, providing advice on routine rostering matters, workforce systems, processes, and employment arrangements.
5. Support continuous improvement of workforce systems and processes, including assisting with system updates, consultation and rostering updates.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Demonstrated capability to provide high-level administrative support, including maintaining workforce records, registers, and preparing reports to support operational activities.
• Demonstrated experience preparing and maintaining workforce rosters, including leave and backfill arrangements, using electronic systems and ensuring compliance with business requirements.
• Demonstrated ability to manage changing priorities and respond to urgent workforce requirements, including coordinating short notice backfill and implementing practical solutions to ensure service continuity in a dynamic environment.
• Demonstrated ability to monitor workforce data (e.g. attendance, overtime, roster variations), identify discrepancies, and escalate issues appropriately.
• Well-developed communication skills with the ability to provide advice and assistance on routine workforce matters and effectively liaise with staff and stakeholders.
• Demonstrated ability to support continuous improvement initiatives, including contributing to system updates, audits, and process enhancements related to workforce operations.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes but is not limited to the following.

Essential

• Prior experience in the use of electronic rostering systems.
• Administrative and computer skills, with the ability to use a variety of computer applications, and work within data bases and records management systems.

Desirable

• Experience in a similar role preferably in a health care environment.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience in preparing and maintaining workforce rosters within a large complex organisation, using electronic systems and ensuring alignment with operational requirements, Enterprise Agreements, and organisational policies.
2. Demonstrated ability to coordinate leave and manage backfill arrangements, including responding to unplanned absences, to maintain appropriate staffing levels and continuity of service delivery.
3. Proven ability to monitor workforce data, identify and escalate issues, provide advice on routine workforce matters, and support continuous improvement of systems and processes.
4. Demonstrated ability to work collaboratively with stakeholders while managing individual responsibilities, including well‑developed verbal and written communication skills, and the capacity to build effective relationships and provide clear advice in a professional and responsive manner.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviours consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.