Position overview

The Chief Financial Officer Division is led by the Chief Finance Officer (CFO) who reports to the Chief Executive Officer (CEO) of Canberra Health Services. The CFO Division is responsible for the development and maintenance of budgets, financial management, and for providing strong operational finance, procurement, supply chain and performance reporting and decision support analysis across the health service. The sub-units within the CFO branch include the Financial Operations and Support Unit, Revenue and Financial Services, Patient Accounts, Decision Support and Procurement & Supply.

The Senior Director – Revenue and Hospital Financial Services is a leadership and management position that has primary responsibility for managing the functions and leading the Revenue and Hospital Financial Services team.

The Revenue and Hospital Financial Services team provides revenue management support, advice and services including administration of the Private Practice Fund (PPF) schemes, Medical Education Expenses (MEE), Special Purpose Accounts (SPA) and the Interstate Patient Travel Assistance Scheme (IPTAS). The team is also responsible for revenue billing, debt collection, cashier services, receipting, VMO claims audit and superannuation payments.

This role will lead and manage initiatives that will enhance the efficiency, effectiveness, and sustainability of Canberra Health Services, focusing on revenue monitoring, assurance, optimisation, system and process improvement.

Key Responsibilities

Under limited direction of the EBM, Revenue, External Budgets and Finance Process Business Improvements, you will be responsible for:

Team Management:

• Lead team in delivering services including administration of the Private Practice Fund (PPF) schemes, Medical Education Expenses (MEE), Special Purpose Accounts (SPA) and the Interstate Patient Travel Assistance Scheme (IPTAS).
• Lead team in delivering accounts receivable and accounts payable functions including billing, debt collection, cashier services, receipting, VMO claims audits and superannuation payments.
• Provide leadership giving direction and performance support through skills and knowledge development and promote a commitment to high quality customer service principles, practices and attributes.

Business Partnering:

• Develop and maintain strategic relationships with key stakeholders to ensure contractual compliance.
• Advocate, lead and facilitate high level consultation, negotiation and liaison with a diverse range of stakeholders, including Health professionals, consumers and non-government organisations.
• Lead partnering with finance and operational leaders to support financial planning, budgeting, forecasting, and reporting.
• Lead variance analysis and performance reviews, providing meaningful insights into revenue drivers, trends, and improvement opportunities.
• Lead and manage revenue accounting activities ensuring timely recognition and reconciliation of all revenue-related transactions.
• Manage calculations of doctor bonuses and facility fees, ensuring transparency, accuracy, and alignment with contractual and policy requirements.

Revenue Optimisation and Reporting:

• Lead initiatives to improve billing, coding, and claiming processes to maximise Commonwealth and private health funding.
• Manage monitoring dashboards and BI reports to track revenue and progress against optimisation targets and analyse activity-based funding (ABF) and other revenue streams to identify improvement opportunities.
• Partner with clinical divisions and Patient Accounts to improve data quality and compliance with Medicare and private health fund requirements.

Business Improvement:

• Manage business improvement projects that streamline workflows, reduce duplication, and enhance service delivery.
• Drive improvements to accrual accounting practices for revenue and support change management across CHS, including staff training, communication, and stakeholder engagement.
• Support CHS in readiness and preparation activities related to the WhOG ERP Programme, including representation in ACT Government enterprise system programme forums, ensuring CHS requirements are understood and integrated.

Competencies

Specific competencies include, but are not limited to, the following.

• High-level analytical and problem-solving skills with the ability to interpret complex financial and operational data to facilitate evidence-based decision making.
• Strong interpersonal and communication skills, including the ability to influence senior stakeholders.
• Demonstrated capacity to deliver results in a fast-paced, complex health or government environment.
• Leadership expertise in delivering agreed business outcomes by taking initiative, organizing resources and setting clear direction, and providing guidance and mentoring team.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• Certified Practicing Accountant, Chartered Accountant member or equivalent.
• Relevant tertiary qualifications in Business, Finance, Health Administration, or related field.

Desirable

• 5+ years of public accounting and/or private industry experience with knowledge of accounting and finance areas.
• Relevant operational experience in a hospital or health care setting.

Experience

Specific responsibilities include, but are not limited to, the following.

Essential

• Demonstrated experience with financial reporting, budgeting and forecasting.
• Demonstrated experience in system and business process improvements.

Desirable

• Knowledge of health revenue and funding models (e.g., ABF, Medicare, private health insurance).

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in leading and managing all aspects of a diverse finance team including proficiency to provide constructive feedback and cultivate professional development in order for team members to reach their full potential.
2. Proven highly developed expertise and experience in utilising spreadsheets and financial management information systems to deliver precise financial analysis and advice that meets the diverse needs of stakeholders, using financial information systems and financial reporting tools including TM1.
3. Demonstrated experience in delivering accurate budgets for revenue, reliable monitoring and forecasting, and insightful variance commentary and analysis and revenue optimizing initiatives resulting in measurable financial improvement.
4. Demonstrated experience with the implementation of business improvement projects on time and within scope.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.