Position overview

Mental Health, Justice Health, Alcohol and Drug Services (MHJHADS) provides health services directly and through partnerships with community organisations. The services provided range from prevention and treatment to recovery and maintenance and harm minimisation. The participation of the people who use the service, including families and carers, is encouraged in all aspects of service planning and delivery. The Division works in partnership with a range of government and non-government service providers to ensure the best possible outcomes for clients.

This position sits within the Adult Acute Mental Health Services (AAMHS), specifically in the Adult Mental Health Unit (AMHU). AAMHS includes several key areas, the AMHU, which is a 40-bed inpatient unit supporting individuals with moderate to severe mental illness. The Mental Health Short Stay Unit (MHSSU), a 6-bed low dependency unit located in the Emergency Department for short term assessment and treatment. The 12B Mental Health Unit, a 10-bed low dependency unit; and the Neurostimulation Therapy Suite (NTS), which provides specialised therapies.

As the Rostering Assistant, you will play a vital role in supporting nursing staff across these inpatient units. Reporting to the Administration Manager for Adult Inpatient Mental Health Services, you will assist the Clinical Nurse Consultant (CNC) for Rostering and Recruitment with daily staffing needs. Your responsibilities will include managing nurse rosters and performing related administrative tasks. This role contributes to the delivery of high-quality customer service for both consumers and staff within the AAMHS.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Ensuring ProAct (staff rostering and  allocation system) is kept up to date with:
   1. All daily rostering amendments for the  nursing roster
   2. Nurses Registration information
   3. Planned and unplanned leave
2. Prepare daily deployment sheets for all AAMHS  inpatient units
3. Assisting the CNC Rostering & Recruitment,  under limited supervision, to arrange backfill for unplanned leave or  additional staffing requirements
4. Assisting the CNC Rostering & Recruitment  with HR and payroll enquiries and where necessary liaise with Shared Services  and the Nurse Information Management Systems (NIMS) Unit.
5. Provide reports on leave, attendance and  payroll enquire when requested and maintain and manage relevant record keeping  practices.
6. Undertake other duties appropriate to this  level of classification which contribute to the operation of the organisation.
7. As required by the  Administration Manager, provide other administration support i.e. reception  duties and provide secretariat support for meetings as required.

Competencies

Specific competencies include, but are not limited to, the following.

• Strong organisational skills with a high degree of drive.
• Ability to manage confidential and sensitive information.
• Ability to work within a multi-disciplinary team and adapt quickly to a changing environment.
• Adaptability and flexibility to accommodate change.
• Strong communication and interpersonal skills.

Experience

Specific responsibilities include but are not limited to the following.

Essential

• Knowledge and experience in the use of PROACT (staff rostering and allocation system) or other rostering experience.
• Experience in an administration position.

Desirable

• Hold a current driver’s license.
• Experience in secretariat roles.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to work independently and proactively, providing high quality administrative support.
2. Proven experience or strong commitment to supporting high volume nursing staff rostering in an inpatient setting, including the ability to learn and use rostering software effectively.
3. Strong communication and critical thinking skills, with the ability to negotiate and influence outcomes to support consistent and effective service delivery.
4. Sound understanding of human resource practices, including recruitment, retention, and termination processes, with the ability to provide effective administrative support across HR functions.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.