Position overview

The Decision Support Unit (DSU) operates under the leadership of an Executive Group Manager, who reports directly to the Chief Finance Officer within Canberra Health Services (CHS).

The functions that make up the DSU are critical to the production of accurate, reliable and accessible information for CHS to use to inform both operational and strategic decision making.

There are seven teams providing expert advice or services across several key domains of the CHS system and operations:

• Business Intelligence Analytics
• Business Management Unit
• Chief Digital Health Information Officer
• Chief Technology Officer (CTO) & ICT Team
• Costing & Performance
• Data Quality, SNAP and Health Information Services (NCH)
• Health Information Services (TCH)

DSU Objectives:

The Decision Support Unit provides analytical, business, and information support to all areas of Canberra Health Services. The unit aims to assist the organisation in achieving improved performance against the agreed organisational goals.

This is undertaken through a cycle of setting performance targets, monitoring and managing performance and providing actionable intelligence across multiple business domains where performance varies from expectation.

Support the DSU provides to CHS includes performance reporting, data extraction, funding revenue analysis, patient costing, benchmarking, research support, ICT and Health Information Services.

By providing expertise and services across the ICT, data and health information landscape, the DSU ensures access to meaningful, reliable, consistent, and sustainable information, thereby enhancing decision-making and to support the provision of high-quality health care throughout the organisation.

The DSU also provides supports the interface between CHS and the Digital Health Record (DHR) application.

Unit overview:

The Business Intelligence team drives and supports CHS business areas with operational and strategic performance and planning.

This is done through:

Development of a suite of performance reporting in line with external reporting obligations for accountability purposes, as well as operational data reports and clinical benchmarking to evaluate and enhance service design and delivery.

Working with the various business units who have a variety of data literacy levels across CHS to enable their success in accessing timely, accurate data for their areas operational and strategic performance needs, as well as assisting research with data.

Business Intelligence also co-ordinates with Health and Community Services Directorate on external data releases, including media requests, ministerial briefings, national submissions and federal funding schedule agreements.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

You will:

1. Be responsible for leading and managing a small team.
2. Lead and provide subject matter expertise to embed clinical benchmarking in information products to support the delivery of safe and high-quality health services.
3. Undertake stakeholder engagement and education on the data life cycle and supporting stakeholders to fulfill roles and responsibilities in line with data custodianship and end-user policies.
4. Undertake effective contract management functions to enable ongoing use of clinical benchmarking tools.
5. Provide high level advice and representation on working groups and committees to contribute to the development and maintenance of data management processes and governance as appropriate.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Strong leadership and stakeholder engagement skills with a high level of drive.
• Adaptability and flexibility to accommodate change and be responsive to clients’ needs.
• Provide subject matter expertise on the intersection of health service delivery and data systems.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• Qualifications in a health-related area, or extensive health knowledge acquired either through formal studies or work experience.

Desirable

• Experience in a clinical setting or a well-developed understanding of health service delivery.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes but is not limited to the following.

Essential

• Experience in health performance monitoring, analysis and reporting.
• Highly developed ability to build relationships with a diverse range of stakeholders.
• High level of competency in the use of a patient administration system or electronic health record.

Desirable

• Prior experience in the use of SQL or data visualisation tools.
• Prior experience in supporting data governance and relevant policy development to underpin access and use of data.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

Be available for weekend and/or after-hours work. CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required, which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Effective communication skills, both written and oral, and a demonstrated ability to engage with internal and external stakeholders at all levels to facilitate cooperation achieve positive outcomes.
2. Proven experience in understanding clinical service delivery, data systems and use of benchmarking to enhance operational planning and outcomes.
3. Operate in a complex and dynamic environment with minimal supervision, while effectively leading a small team to deliver under pressure and within tight timeframes.
4. Demonstrated understanding of risk management, compliance and data governance frameworks.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviours consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.