Position overview

The Director of Business Relationships leads and coordinates Canberra Health Services cross-directorate engagement on data and government business matters. The role supports the Senior Director to ensure that Canberra Health Services meets its obligations to Government, the Legislative Assembly, and partner ACT Public Service Directorates through high-quality, accurate, and timely information.

The position provides strategic oversight and operational coordination of government business processes involving data, including Statement of Performance reporting, Budget processes, Questions on Notice, committee hearings, Executive and Ministerial briefings, and whole-of-government information requests. The role also supports media and public communications by coordinating data and evidence-based responses.

The Director acts as the primary interface between the Decision Support Unit - Business Intelligence Unit and key stakeholders, ensuring alignment between operational data, governance requirements, and Government priorities.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following. You will:

Government Business Support:

• Direct and coordinate support for government briefing processes, Questions on Notice, and clearance requirements.
• Provide high-quality, accurate, and timely advice and narrative development to support ACT Government business.
• Ensure consistency and compliance with relevant standards, policy frameworks, risk management practices, and reporting obligations.

External Reporting and Media Requests:

• Oversee preparation and clearance of external reporting, ensuring attention to detail, accuracy, and identification of potential risks.
• Coordinate responses to media requests and other external data provision, working collaboratively with relevant CHS and ACT Government stakeholders.
• Leverage expertise in clinical patient systems, including the Digital Health Record, to support robust and accurate reporting.

Process Improvement:

• Lead initiatives to strengthen government business processes and enhance the efficiency of the Decision Support Unit.
• Contribute to continuous improvement and innovation in the delivery of government business support, including the use of data and insights from clinical patient systems.

Leadership and Team Contribution:

• Provide leadership, guidance, and mentoring to staff within the Decision Support Unit.
• Promote a culture of accountability and risk awareness across the team.
• Contribute to the strategic direction of the Unit as part of the senior leadership team.
• Undertake other duties as directed, consistent with the classification.

Competencies

Specific competencies include but are not limited to the following:

• Strong organisational skills with a high level of drive.
• Proficient in the use of the DHR (EPIC).
• High level communication skills with a diverse range of clients.
• A strong ability to provide clear and strategic advice under pressure.

Qualifications

Essential

• Qualifications in a health-related area with higher knowledge, or extensive health knowledge acquired either through formal studies or work experience.

Desirable

• Project management methodologies as applied to the health setting.

Experience

Essential

• Experience in developing frameworks to support performance and decision making in an operational setting.
• Experience in strategic reporting and risk management in an operational environment.
• Experience managing a team with diverse functions.

Desirable

• Use of SQL or other programming language to assist in data extraction and analysis.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience in providing high-quality government business support as well as the ability to manage multiple priorities and achieve deadlines.
2. Proven track record in process improvement and operational efficiency
3. Ability to work collaboratively with diverse business units and stakeholders
4. Analytical skills and the ability to extract, interpret, and communicate complex data
5. Understanding of risk management and compliance frameworks
6. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviors consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.