Position overview

Division overview:

​The Decision Support Unit (DSU) operates under the leadership of an Executive Group Manager, who reports directly to the Chief Financial Officer within Canberra Health Services (CHS).

​The functions that make up the DSU are critical to the production of accurate, reliable and accessible information for CHS to use to inform both operational and strategic decision making.

​There are seven teams providing expert advice or services across several key domains of the CHS system and operations:

• ​Business Intelligence Analytics
• ​Business Management Unit
• Chief Digital Health Information Officer
• Chief Technology Officer (CTO) & ICT Team
• ​Costing & Performance
• ​Data Quality, SNAP and Health Information Services (NCH)
• ​Health Information Services (TCH)

​DSU Objectives:

​The Decision Support Unit provides analytical, business, and information support to all areas of Canberra Health Services. The unit aims to assist the organisation in achieving improved performance against the agreed organisational goals.

​This is undertaken through a cycle of setting performance targets, monitoring and managing performance and providing actionable intelligence across multiple business domains where performance varies from expectation.

​Support the DSU provides to CHS includes performance reporting, data extraction, funding revenue analysis, patient costing, benchmarking, research support, ICT and Health Information Services.

​By providing expertise and services across the ICT, data and health information landscape, the DSU ensures access to meaningful, reliable, consistent, and sustainable information, thereby enhancing decision-making and to support the provision of high-quality health care throughout the organisation.

​The DSU also provides supports the interface between CHS and the Digital Health Record (DHR) application.

​Unit overview:

​The Business Intelligence team drives and supports CHS business areas with operational and strategic performance and planning.

​This is done through a suite of performance reporting in line with external reporting obligations for accountability purposes, as well as operational data reports and clinical benchmarking to evaluate and enhance service design and delivery.

​Working with the various business units who have a variety of data literacy levels across CHS to enable their success in accessing timely, accurate data for their areas operational and strategic performance needs, as well as assisting research with data.

​Business Intelligence also co-ordinates with Health and Community Services Directorate on external data releases, including media requests, ministerial briefings, national submissions, and federal funding schedule agreements. 

Reporting to the Director within the Business Intelligence team in the Decision Support Unit (DSU), the Analyst will support senior executives, clinicians and staff within selected Divisions within Canberra Health Services through the provision of information about the operations of the health service.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Provide high level analysis of service performance through detailed assessments of data and information, including:
   • identification of issues and trends;
   • alerts in relation to performance outside of expected results;
   • identification of possible causes for results outside of expected norms;
   • analysis of performance in relation to relevant benchmarks; and
   • contribute to specific future planning based on casemix information, trends, and operational priorities.
2. Liaise with senior management, senior clinicians and other staff on information needs, operational processes and other relevant issues to inform decision making.
3. Ensure information used by executive, managers and clinicians includes analysis on root causes, trends and relevant benchmarking to transform reporting into actionable intelligence and work with these stakeholders to ensure information provided is relevant and useful in assisting with business decisions.
4. Provide information on service performance through detailed analytics of data and information, ensuring that local and national definitions are adhered to in response to request for information where relevant.
5. Assist in the provision of information in response to ad-hoc requests, ministerial briefs and business cases as required by the organisation with high level analytical intelligence offered in responses.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

To be successful in this position, it is expected that you will have the following attributes:

• Demonstrated competency using SQL, Power BI, and data science tools such as R/Python.
• Ability to mentor and guide diverse teams and stakeholders in a collaborative and influential manner.
• Ability to synthesise and analyse complex information and make decisions.
• Displays critical thinking skills and forms defensible conclusions based on evidence and sound judgement.
• Effective communication skills and the ability to develop and maintain networks across CHS and with external parties.
• Be committed to the improvement of service delivery and CHS’ strategic goals.
• Provide ongoing contribution to innovation and improvement in the organisation.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• Tertiary qualifications in a data, analytics or science field or equivalent professional experience.

Desirable

• N/A

Experience

Essential

• At least 2 years demonstrated experience in analytics in an operational environment.
• Knowledge and experience in the use of data systems in the healthcare sector.
• Knowledge of data quality processes. Experience in healthcare analytics.
• Competency in the use of SQL, Python, or R.

Desirable

• Knowledge and experience in health service delivery business processes.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to undertake high-level analysis of service performance, including identifying trends, anomalies, root causes, benchmarking against relevant standards, and generating actionable insights to inform future planning.
2. Proven ability to liaise and engage with senior management, clinicians, operational staff and other key stakeholders, to define information needs, translate analytical outputs into understandable insights, and support decision-making.
3. Experience in preparing high quality responses to ad hoc information requests, ministerial briefs, business cases or projects, offering strategic analytical insight, and producing clear, evidence-based submissions under time constraints.
4. Excellent written and verbal communication skills, including preparation of reports, dashboards or briefing documents, ability to present complex analyses in a clear, concise form to non-technical audiences, and to guide users to interpret findings appropriately
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.